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Internal application error
Author: Philip Aisen    Posted: 30/07/2001 21:26:33 GDT
When exporting from Reference Update 5.20 to Reference Manager 9.5 under Windows 98 SE the process frequently halts and displays the message "Internal Application Error." I have reinstalled RU, RM and the export plug-in, in that order, to no avail. The support staff at RIS has not been able to help me correct this problem. I wonder if anyone else has encountered this problem. Thanks. Philip Aisen Professor Department of Physiology and Biophysics Albert Einstein College of Medicine 1300 Morris Park Ave. Bronx, NY 10461 Tel: (718) 430-2593 FAX: (718) 430-4151 or 430-8819

Re: Internal application error
Author: Dr Michael G Rinaldi    Posted: 31/07/2001 09:14:03 GDT
Howdy Philip: Greetings from south Texas - I have encountered this problem over a substantial period of time and regularly. I have never obtained any resolution of the difficulty from any source. However, the good news is if you simply try the operation again, immediately following the error message, it completes every time; at least for me. If it doesn't, then try it again - I've never had to accomplish more than two attempts to get the export successfully completed. I use the exact same software as you - RU 5.20 and RM 9.5 but under Win 2000 (I previously used Win 98 SE and Win ME and this same thing happened under each operating system and the above suggestion always worked with these operating systems as well). I hope this information will provide you with, at least, some sense of relief if not resolution. Take care Amigo. Mike Rinaldi At 04:26 PM 7/30/2001 -0400, you wrote: >When exporting from Reference Update 5.20 to Reference Manager 9.5 under >Windows 98 SE the process frequently halts and displays the message >"Internal Application Error." I have reinstalled RU, RM and the export >plug-in, in that order, to no avail. The support staff at RIS has not been >able to help me correct this problem. I wonder if anyone else has >encountered this problem. >Thanks. >Philip Aisen >Professor >Department of Physiology and Biophysics >Albert Einstein College of Medicine >1300 Morris Park Ave. >Bronx, NY 10461 >Tel: (718) 430-2593 >FAX: (718) 430-4151 or 430-8819 Dr. Michael G. Rinaldi Fungus Testing Laboratory, Department of Pathology University of Texas Health Science Center at San Antonio 7703 Floyd Curl Drive San Antonio, Texas 78229-3900 U.S.A. Phone: 210-567-4131 FAX: 210-567-4076 e-mail:

Re: Internal application error
Author: Philip Aisen    Posted: 31/07/2001 21:40:29 GDT
At 03:14 AM 7/31/01 -0500, you wrote: >Howdy Philip: >Greetings from south Texas - I have encountered this problem over a >substantial period of time and regularly. I have never obtained any >resolution of the difficulty from any source. However, the good news is if >you simply try the operation again, immediately following the error >message, it completes every time; at least for me. If it doesn't, then try >it again - I've never had to accomplish more than two attempts to get the >export successfully completed. I use the exact same software as you - RU >5.20 and RM 9.5 but under Win 2000 (I previously used Win 98 SE and Win ME >and this same thing happened under each operating system and the above >suggestion always worked with these operating systems as well). >I hope this information will provide you with, at least, some sense of >relief if not resolution. Take care Amigo. >Mike Rinaldi Hi, Mike- Thanks for the above. What I have discovered is that if you export after retrieving marked files, then unmark the files that have already exported and try again it works fine. But shouldn't RIS know something about the problem, instead of being clueless as they are? Phil Aisen Philip Aisen Professor Department of Physiology and Biophysics Albert Einstein College of Medicine 1300 Morris Park Ave. Bronx, NY 10461 Tel: (718) 430-2593 FAX: (718) 430-4151 or 430-8819

Re: Internal application error
Author: Gray F Crouse    Posted: 31/07/2001 22:09:08 GDT
On 31 Jul 2001, at 16:40, Philip Aisen wrote: > Hi, Mike- > Thanks for the above. What I have discovered is that if you export after > retrieving marked files, then unmark the files that have already exported > and try again it works fine. But shouldn't RIS know something about the > problem, instead of being clueless as they are? The problem is a bit more complicated, I think. I don't think RIS any longer has control over RU--RU has been taken over by ISI (which of course now owns RIS). ISI started Current Contents, but couldn't seem to compete with RU and so solved the problem of competition by buying RIS and RU along with it. (I much preferred RU to any of ISI's competing products, and have still not seen a Current Contents product that I like as much as RU). ISI seemingly has no real interest in RU--it sells the product since people still want to buy it, but is not upgrading the program and is not supplying it with the newest journals. The obvious (to me) intent is to get people to buy CC, and when enough do, then RU will disappear. Given that (apparent) state of affairs, ISI has no real interest in fixing any problems with RU and RIS can't fix the problems because it has no mandate over RU. I clearly regret that situation and RIS at least should at least alert users to the problems and work arounds, but they may be under some restrictions on doing that. Gray F. Crouse Tel: 404-727-4236 Department of Biology FAX: 404-727-2880 Emory University Atlanta, GA 30322

Re: Internal application error
Author: Ludwig Wildt    Posted: 31/07/2001 22:26:37 GDT
I do exactly the same thing, and it always works, if not the second timne then the third time when I try. L. Wildt "Dr. Michael G. Rinaldi" wrote: > Howdy Philip: > Greetings from south Texas - I have encountered this problem over a > substantial period of time and regularly. I have never obtained any > resolution of the difficulty from any source. However, the good news is if > you simply try the operation again, immediately following the error > message, it completes every time; at least for me. If it doesn't, then try > it again - I've never had to accomplish more than two attempts to get the > export successfully completed. I use the exact same software as you - RU > 5.20 and RM 9.5 but under Win 2000 (I previously used Win 98 SE and Win ME > and this same thing happened under each operating system and the above > suggestion always worked with these operating systems as well). > I hope this information will provide you with, at least, some sense of > relief if not resolution. Take care Amigo. > Mike Rinaldi > > At 04:26 PM 7/30/2001 -0400, you wrote: > >When exporting from Reference Update 5.20 to Reference Manager 9.5 under > >Windows 98 SE the process frequently halts and displays the message > >"Internal Application Error." I have reinstalled RU, RM and the export > >plug-in, in that order, to no avail. The support staff at RIS has not been > >able to help me correct this problem. I wonder if anyone else has > >encountered this problem. > >Thanks. > >Philip Aisen > >Professor > >Department of Physiology and Biophysics > >Albert Einstein College of Medicine > >1300 Morris Park Ave. > >Bronx, NY 10461 > >Tel: (718) 430-2593 > >FAX: (718) 430-4151 or 430-8819 > Dr. Michael G. Rinaldi > Fungus Testing Laboratory, Department of Pathology > University of Texas Health Science Center at San Antonio > 7703 Floyd Curl Drive > San Antonio, Texas 78229-3900 U.S.A. > Phone: 210-567-4131 > FAX: 210-567-4076 > e-mail:

Re: Internal application error
Author: M Johan Broekman, PhD    Posted: 01/08/2001 01:29:24 GDT
I completely agree with Gray. It is therefore with great regret that I have to admit to having changed to a CC product, CCC on-line, or whatever they call it. The reasons are purely financial. RefUpdate would cost us (3 investigators, 1 technician and 1 secretary) over $700 or 800/year. The CCC product is free to us since Weill Med College has a site subscription. CCC largely duplicates RU, but is far less flexible due to its (poor) design as a web product. -- M. Johan Broekman, PhD Weill Medical College of Cornell University Gray F. Crouse wrote on 05:09 PM 7/31/2001 -0400: >On 31 Jul 2001, at 16:40, Philip Aisen wrote: > > Hi, Mike- > > Thanks for the above. What I have discovered is that if you export after > > retrieving marked files, then unmark the files that have already exported > > and try again it works fine. But shouldn't RIS know something about the > > problem, instead of being clueless as they are? >The problem is a bit more complicated, I think. I don't think RIS >any longer has control over RU--RU has been taken over by ISI >(which of course now owns RIS). ISI started Current Contents, but >couldn't seem to compete with RU and so solved the problem of >competition by buying RIS and RU along with it. (I much preferred >RU to any of ISI's competing products, and have still not seen a >Current Contents product that I like as much as RU). ISI >seemingly has no real interest in RU--it sells the product since >people still want to buy it, but is not upgrading the program and is >not supplying it with the newest journals. The obvious (to me) >intent is to get people to buy CC, and when enough do, then RU >will disappear. Given that (apparent) state of affairs, ISI has no real >interest in fixing any problems with RU and RIS can't fix the >problems because it has no mandate over RU. I clearly regret that >situation and RIS at least should at least alert users to the >problems and work arounds, but they may be under some >restrictions on doing that. > > > > >Gray F. Crouse Tel: 404-727-4236 >Department of Biology FAX: 404-727-2880 >Emory University >Atlanta, GA 30322

Re: Internal application error
Author: Philip Aisen    Posted: 02/08/2001 14:26:36 GDT
At 11:26 PM 7/31/01 +0200, you wrote: >I do exactly the same thing, and it always works, if not the second timne >then >the third time when I try. >L. Wildt >"Dr. Michael G. Rinaldi" wrote: > > Howdy Philip: > > Greetings from south Texas - I have encountered this problem over a > > substantial period of time and regularly. I have never obtained any > > resolution of the difficulty from any source. However, the good news > is if > > you simply try the operation again, immediately following the error > > message, it completes every time; at least for me. If it doesn't, then > try > > it again - I've never had to accomplish more than two attempts to get the > > export successfully completed. I use the exact same software as you - RU > > 5.20 and RM 9.5 but under Win 2000 (I previously used Win 98 SE and > Win ME > > and this same thing happened under each operating system and the above > > suggestion always worked with these operating systems as well). > > I hope this information will provide you with, at least, some sense of > > relief if not resolution. Take care Amigo. > > Mike Rinaldi > > > > At 04:26 PM 7/30/2001 -0400, you wrote: > > >When exporting from Reference Update 5.20 to Reference Manager 9.5 under > > >Windows 98 SE the process frequently halts and displays the message > > >"Internal Application Error." I have reinstalled RU, RM and the export > > >plug-in, in that order, to no avail. The support staff at RIS has not > been > > >able to help me correct this problem. I wonder if anyone else has > > >encountered this problem. > > >Thanks. > > >Philip Aisen When you re-export do you invoke Clear or Append? How do you avoid duplicate entries? Thanks. Philip Aisen Professor Department of Physiology and Biophysics Albert Einstein College of Medicine 1300 Morris Park Ave. Bronx, NY 10461 Tel: (718) 430-2593 FAX: (718) 430-4151 or 430-8819

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