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Thomson Reuters:"Re: Problems uninstalling and re-intstalling
Refman" - 1 New Post - Community Subscription
| Thomson Reuters:"Re: Problems uninstalling and re-intstalling
Refman" - 1 New Post - Community Subscription |
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Author: Community Mailer
Posted: Tue, 2 Aug 2011 07:32:12 -0700
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Subject: Re: Problems uninstalling and re-intstalling Refman
Author: sarahcn (Contributor)
Date: 08-02-2011 10:32 AM
I didn't think you could have RefMan 9 and 11 on the same machine - I guess you can still see it in Add/Remove programs? What error message does it give when you try to re-install? Have you tried restarting between uninstalling RefMan 11 and 9? Sometimes the uninstaller and installer looks in the wrong folder - check to see if there is any prompt to uninstall/install from certain folder and that it's the current RefMan folder. I have also uninstalled by deleting files manually, but you may have to edit your registry. This is risky because if you delete the wrong file, you may have to re-install Windows too. I hope this helps.
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| Thomson Reuters:"Re: Problems uninstalling and re-intstalling
Refman" - 1 New Post - Community Subscription |
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Author: Community Mailer
Posted: Tue, 2 Aug 2011 07:49:52 -0700
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Subject: Re: Problems uninstalling and re-intstalling Refman
Author: TRENSOFTY (Contributor)
Date: 08-02-2011 10:49 AM
Dear CarolTaylor2, in order to answer , I need the following infos: - Have you admin rights at your institution. You know you can install or uninstall EN X5 or RM 9 til 12 ONLY on your computer ONLY with ADMIN RIGHTS. If you are " normal user", please contact your admin. - What a kind of O.S. (Operating System/ e.g. Win XP, Vista or 7) and details about your hardware (Pentium , RAM a.s.o. - How are you installing RM? With a CD as single user or campus license e.g. online installation. Thank you in advance for your answer. TRENSOFTY
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