 |
|
List Archives >
Reference Manager List Archive >
Archive by date >
This Month By Date >
This Month By Topic
Thomson Reuters:"Re: Connection to Pubmed stopped suddenly" - 1
New Post - Community Subscription
| Thomson Reuters:"Re: Connection to Pubmed stopped suddenly" - 1
New Post - Community Subscription |
|
Author: Community Mailer
Posted: Mon, 15 Aug 2011 08:51:42 -0700
|
Subject: Re: Connection to Pubmed stopped suddenly
Author: medmunds (Thomson Reuters)
Date: 08-15-2011 11:51 AM
Hello, I tested Reference Manager 12 this morning and was able to search Pubmed without issue. I would recommend you contact Technical Support who can walk you through some troubleshooting tips - http://www.refman.com/support/rmtechform.asp. - Mathilda
|
| Thomson Reuters:"Re: Connection to Pubmed stopped suddenly" - 1
New Post - Community Subscription |
|
Author: Community Mailer
Posted: Tue, 16 Aug 2011 13:05:24 -0700
|
Subject: Re: Connection to Pubmed stopped suddenly
Author: Jason (Moderator)
Date: 08-16-2011 04:05 PM
We have had some reports of this happening for Reference Manager 10 users when searching PubMed. If you have the Single User license of Reference Manger and haven't already done so, please make sure you have updated to version 10.0.1: http://www.refman.com/support/rm1001update.asp To verify if you have the patch installed, browse to the Program Files folder. Typically, this would be located here: C:\Program Files\Reference Manager 10 If you have a 64 bit system, this would be as follows: C:\Program Files (x86)\Reference Manager 10 If' you have installed the program on another drive, go to that location. Look for the "WinRM10.exe" file in this folder. Right-click on the file and select Properties. The description should indicate Reference Manager Version 10.0.1. If the problems persist after updating, please contact Technical Support so that we can verify your PubMed connection settings: http://www.refman.com/support/rmtechform.asp Jason Berman Technical Sup Rep RS Thomson Reuters Phone: +1 800-336-4474 thomsonreuters.com
|
| Thomson Reuters:"Re: Connection to Pubmed stopped suddenly" - 1
New Post - Community Subscription |
|
Author: Community Mailer
Posted: Wed, 17 Aug 2011 02:18:23 -0700
|
Subject: Re: Connection to Pubmed stopped suddenly
Author: davy_nuytinck (New User)
Date: 08-17-2011 05:18 AM
Hi, We have the same problem. Yesterday the program was no longer able to search on Pubmed. We didn't change the PubMed search settings. Here are the settings: http://www.ncbi.nlm.nih.gov entrez/utils/pmqty.fcgi?db=PubMed&mode=text entrez/utils/pmfetch.fcgi?db=m&report=medline&mode=text entrez/query.fcgi?cmd=Retrieve&db=PubMed&dopt=Citation Is there anything we have to change (we have a network version and are running version 10.0.0.1). Should an update to version 10.0.1 solve the problem? We also tried the trial version of Reference Manager 12 and there it works without any problems. Thanks in advance for your reply. Best Regards, Davy Nuytinck
|
| Thomson Reuters:"Re: Connection to Pubmed stopped suddenly" - 1
New Post - Community Subscription |
|
Author: Community Mailer
Posted: Wed, 17 Aug 2011 05:51:52 -0700
|
Subject: Re: Connection to Pubmed stopped suddenly
Author: Jason (Moderator)
Date: 08-17-2011 08:51 AM
If you have a Volume license, Multi-copy license, or Network Edition of Reference Manager 10.0, you would need to get a new installer. You can use this form to request a new CD for version 10.0.1: http://www.refman.com/rmpubmedform.asp However, I would recommend contacting Customer Support directly to inquire about getting the 10.0.1 media: http://www.refman.com/rmcustservice.asp Jason Berman Technical Sup Rep RS Thomson Reuters Phone: +1 800-336-4474 thomsonreuters.com
|
| Thomson Reuters:"Re: Connection to Pubmed stopped suddenly" - 1
New Post - Community Subscription |
|
Author: Community Mailer
Posted: Fri, 2 Sep 2011 04:21:13 -0700
|
Subject: Re: Connection to Pubmed stopped suddenly
Author: davy_nuytinck (New User)
Date: 09-02-2011 07:21 AM
Just to let you know that the update to version 10.0.1 solved the problem! Thank you for your help! Regards, Davy
|
Previous by date: Thomson Reuters:"Re: Abandoned?" - 1 New Post - Community
Subscription, Community Mailer
Next by date: Thomson Reuters:"Re: Connection to Pubmed stopped suddenly" - 1
New Post - Community Subscription, Community Mailer
Previous thread: Thomson Reuters:"Re: Failed Z39.50 Search" - 1 New Post -
Community Subscription, Community Mailer
Next thread: Thomson Reuters:"Re: Connection to Pubmed stopped suddenly" - 1
New Post - Community Subscription, Community Mailer
|
|
|
RSS Feeds
collection