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Thomson Reuters:"Re: Connection to Pubmed stopped suddenly" - 1
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Author: Community Mailer
Posted: Tue, 16 Aug 2011 13:05:24 -0700
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Subject: Re: Connection to Pubmed stopped suddenly
Author: Jason (Moderator)
Date: 08-16-2011 04:05 PM
We have had some reports of this happening for Reference Manager 10 users when searching PubMed. If you have the Single User license of Reference Manger and haven't already done so, please make sure you have updated to version 10.0.1: http://www.refman.com/support/rm1001update.asp To verify if you have the patch installed, browse to the Program Files folder. Typically, this would be located here: C:\Program Files\Reference Manager 10 If you have a 64 bit system, this would be as follows: C:\Program Files (x86)\Reference Manager 10 If' you have installed the program on another drive, go to that location. Look for the "WinRM10.exe" file in this folder. Right-click on the file and select Properties. The description should indicate Reference Manager Version 10.0.1. If the problems persist after updating, please contact Technical Support so that we can verify your PubMed connection settings: http://www.refman.com/support/rmtechform.asp Jason Berman Technical Sup Rep RS Thomson Reuters Phone: +1 800-336-4474 thomsonreuters.com
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