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retrieve reference failure
Author: JaeJoon Lee    Posted: Fri, 13 Sep 2002 11:56:59 -0700
It will be appreciated if I can have any helpful comments about the problem below I have a problem in retrieving reference. It seems everything is fine until I am searching directly from Endnote after connection to Web of Science. However, it never download the references into "HTML Response" window and it said "Show HTML page "such results summary--ISI eSource 1.0" in default browser?" If I choose yes, it shows the results to my web browser with titles only. If I choose no, it shows some parse failure message. I tried the same copy with two other Windows 98 systems also. One of them works perfectly but the other showed the same problem. What do I do? Thanks for your comments in advance (Please contact me to or leave a comments on this listing.)

RES: retrieve reference failure
Author: Adriano Paglia    Posted: Fri, 13 Sep 2002 16:34:39 -0300
Try again later. To access Web of Science each institution has a limited number of users conected at the same time, and this message indicate that this number was achieved. Adriano Paglia -----Mensagem original----- De: /> nome de JaeJoon Lee Enviada em: sexta-feira, 13 de setembro de 2002 15:57 Para: /> Assunto: retrieve reference failure It will be appreciated if I can have any helpful comments about the problem below I have a problem in retrieving reference. It seems everything is fine until I am searching directly from Endnote after connection to Web of Science. However, it never download the references into "HTML Response" window and it said "Show HTML page "such results summary--ISI eSource 1.0" in default browser?" If I choose yes, it shows the results to my web browser with titles only. If I choose no, it shows some parse failure message. I tried the same copy with two other Windows 98 systems also. One of them works perfectly but the other showed the same problem. What do I do? Thanks for your comments in advance (Please contact me to or leave a comments on this listing.)

RE: retrieve reference failure
Author: Arwen Spicer BI    Posted: Sun, 15 Sep 2002 11:31:46 +0100
Hi, I have been having the same trouble as JaeJoon Lee. I was interested to read Adriano Paglia's suggestion that the problem was linked to the limited number of connections to WoS per institution, and to try again later. I have just tried it again on a Sunday, when I can guarantee that my institution will not have exceeded it's user numbers, and the same problem occours. Thinking back to when I first had version 5 installed, when I attempted to connect to WoS the Athens authentication dialog box used to pop up. The search screen didn't appear until I had entered in my username and password. Now however, the Athens authentication box does not appear at all, the search page appears immediately, and I get the same message as JaeJoon: Show HTML page "Search Results-summary--ISI eSource 1.0" in default browser. When I first had Endnote 5 installed it was a standalone version. I now have a network version. Could this be part of the problem? Many thanks, ******************************** Arwen Spicer Library Assistant The Babraham Institute Tel: 01223 496214 Email: /> ********************************** >Date: Fri, 13 Sep 2002 11:56:59 -0700.From: JaeJoon Lee /> >Subject: retrieve reference failure >It will be appreciated if I can have any helpful comments about the problem >below >I have a problem in retrieving reference. >It seems everything is fine until I am searching directly from Endnote >after connection to Web of Science. However, it never download the >references into >"HTML Response" window and it said "Show HTML page "such results >summary--ISI eSource 1.0" in default browser?" >If I choose yes, it shows the results to my web browser with titles >only. If I choose no, it shows some parse failure message. >I tried the same copy with two other Windows 98 systems also. One of them >works perfectly but the other showed the same problem. >What do I do? >Thanks for your comments in advance >(Please contact me to or leave a comments on this >listing.) ------------------------------ >Date: Fri, 13 Sep 2002 16:34:39 -0300 >From: "Adriano Paglia" /> >Subject: RES: retrieve reference failure >Try again later. To access Web of Science each institution has a limited >number of users conected at the same time, and this message indicate that >this number was achieved. >Adriano Paglia The contents of this e-mail are the views of the sender and do not necessarily represent the views of The Babraham Institute or of BBSRC. This e-mail is confidential. It should not be read, copied, disclosed or used by any person other than the intended recipient. Unauthorised use, disclosure or copying by whatever medium is strictly prohibited and may be unlawful. If you have received this e-mail in error please contact the sender immediately and delete the e-mail from your system. Although we have taken steps to check that this e-mail and attachments are free from any virus, we advise that in keeping with good computing practice the recipient should also ensure they are actually virus free.

Re: Retrieve reference failure
Author: Arwen Spicer BI    Posted: Wed, 18 Sep 2002 09:36:40 +0100
Hi, Just in case anyone else was having the same trouble as me; ie failure to connect to WoS through Endnote version 5, I have found the solution. Amanda Hart from ISI (UK) very kindly pointed me to this website: <http://wos.mimas.ac.uk/biblio_faq.html> http://wos.mimas.ac.uk/biblio_faq.html where MIMAS have posted instructions on how to configure UK copies of EndNote to point at their Web of Science gateway. Thank-you to everyone who sent me various solutions. Arwen ******************************** Arwen Spicer Library Assistant The Babraham Institute Tel: 01223 496214 Email: ********************************** The contents of this e-mail are the views of the sender and do not necessarily represent the views of The Babraham Institute or of BBSRC. This e-mail is confidential. It should not be read, copied, disclosed or used by any person other than the intended recipient. Unauthorised use, disclosure or copying by whatever medium is strictly prohibited and may be unlawful. If you have received this e-mail in error please contact the sender immediately and delete the e-mail from your system. Although we have taken steps to check that this e-mail and attachments are free from any virus, we advise that in keeping with good computing practice the recipient should also ensure they are actually virus free.

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