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Thomson Reuters:"Re: Group ID Greyed out in Online Search" - 1
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| Thomson Reuters:"Re: Group ID Greyed out in Online Search" - 1
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Author: Community Mailer
Posted: Sun, 16 Oct 2011 14:44:11 -0700
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Subject: Re: Group ID Greyed out in Online Search
Author: CrazyGecko (Guru)
Date: 10-16-2011 10:44 PM
You might contact your school's network administrator about the situation in the event something's "buggy" at their end. Also, to rule-out possible connectivity issues for your ISP and the online database, suggest you check that your ISP (or wireless router) is working properly then re-attempt connecting to the online database at different times - you can also provide this info to your network administrator to help pinpoint the problem.
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| Thomson Reuters:"Re: Group ID Greyed out in Online Search" - 1
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Author: Community Mailer
Posted: Sun, 16 Oct 2011 17:12:51 -0700
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Subject: Re: Group ID Greyed out in Online Search
Author: kipper1 (New User)
Date: 10-17-2011 01:12 AM
Thanks for the response and the directions. As far as I know, my wireless router works fine. In any case, I wouldn't even know where to begin to seek a solution for equipment that appears to be working perfectly. From your response, I am deducing that this is an unusual problem and not typical in endnote normal usage. I have sent an email to support regarding this and I will post it to this forum if a solution is reached. Thank you. Kipper
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