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Thomson Reuters:"Re: Error received" - 1 New Post - Community Subscription

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Thomson Reuters:"Re: Error received" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Fri, 8 Oct 2010 08:26:20 -0700
Subject: Re: Error received Author: medmunds (Thomson Reuters) Date: 10-08-2010 04:26 PM Hello Chuck,   Can you confirm what OS you are using? Also, if you move, or backup and delete, this folder (C:\Program Files\Common Files\MSSoap) and try to re-install, does the error go away?   - Mathilda, the EndNote team

Thomson Reuters:"Re: Error received" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Fri, 8 Oct 2010 10:34:32 -0700
Subject: Re: Error received Author: CWBillow (Regular) Date: 10-08-2010 06:34 PM Mathilda, I'm using Windows 7, and that folder was entirely deleted during the uninstall, and still no luck.  There's obviously a piece somewhere that is unaccounted for in both the EN uninstall, and also using an uninstaller a hidden piece?).   Chuck

Thomson Reuters:"Re: Error received" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Fri, 8 Oct 2010 17:48:32 -0700
Subject: Re: Error received Author: CrazyGecko (Enthusiast) Date: 10-09-2010 01:48 AM This may be more of a Microsoft (IE9/Windows 7/SOAPISAP.dll) issue than EndNote so have you considered  querying Microsoft’s  support by phone or email: https://support.microsoft.com/oas/default.aspx?&gprid=15672&st=1&wfxredirect=1&sd=gn   Also was curious about the following:   1. Can you rollback (i.e., restore point) your system's settings to a point predating the time you installed IE9 beta?  Or do you have a backup image of your hard drive that pre-dates the IE9 installation?  Either could be used to fix your operating system.   2. If you don’t have a restore point or backup image, the last resort is to use a recovery disc to restore your computer to factory settings.    In both situations (1 and 2) you should first backup copies of documents, email, and other vital folders or files as rolling back or re-imaging a hard drive will overwrite the current files/folders/settings on the hard drive.   ...just some thoughts.

Thomson Reuters:"Re: Error received" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Fri, 8 Oct 2010 18:18:31 -0700
Subject: Re: Error received Author: CWBillow (Regular) Date: 10-09-2010 02:18 AM CG;   If this were a IE9/Windows 7/SOAPISAP.dll issue, then:   If it were a Windows 7 issue, it would have popped up before IE9, yes/   If it is an IE9 SOAPISAP.dll issue, shouldn't it have been fixed by the uninstall?    In either case, is it looking like it is just that file?  For if so, could I just recover that one file (in case it was not restored on the uninstall properly?   As for the backup, except for a couple detains, I ran a backup just before I installed IE9, so I could if need be go back to that.   If this is a Windows7 or SOAPISAP.dll issue, shouldn't it be showing up for someone besides just me?  Or, if nobody but me tried IE9 yet, and it I an IE9 issue, wouldn't it or shouldn't it be something the ENW should at some point find in their testing?   Regards, Chuck Billow

Thomson Reuters:"Re: Error received" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Fri, 8 Oct 2010 18:21:00 -0700
Subject: Re: Error received Author: CrazyGecko (Enthusiast) Date: 10-09-2010 02:20 AM

Thomson Reuters:"Re: Error received" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Fri, 8 Oct 2010 21:58:10 -0700
Subject: Re: Error received Author: CWBillow (Regular) Date: 10-09-2010 05:58 AM CG;   I hear and agree totally.  My problem at this point is that I restored my system to pre-IE9, and am now still getting the same error.   Before trying the install, I checked and it didn't seem the ENW was installed as yet.   ** But I got it to work fine at one point, so why, with the backup, can't I repeat that??   What's extra-aggravating is that the error is an "unable to register" error, but when I tried to register the dll separately it wouldn't then either!   HARUMPH!   Chuck

Thomson Reuters:"Re: Error received" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 9 Oct 2010 14:08:00 -0700
Subject: Re: Error received Author: CWBillow (Regular) Date: 10-09-2010 10:07 PM CG:   I finished the restore and am back to IE8.  The install of ENW seemed to go fine;  I'm still getting the "Class not registered" error when I go to the ENW site to log in, but it does go there.   Very strange...   Regards, Chuck

Thomson Reuters:"Re: Error received" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 9 Oct 2010 14:32:40 -0700
Subject: Re: Error received Author: CrazyGecko (Enthusiast) Date: 10-09-2010 10:32 PM Restoring the hard drive with a backup at a point where everything ran smoothly is a reliable way to return the computer back to working order.  (This assumes, however, that the backup is reliable and does not contain errors.)    It's very odd that the error message still occurs post-recovery (backup) although could you explain what you meant by "register[ing] the dll" as it seems like you did something more than just restore the hard drive and install EndNote.   In any event, suggest you consider a two-prong inquiry to tech support (Microsoft and EndNote) to resolve the problem.

Thomson Reuters:"Re: Error received" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 9 Oct 2010 14:35:10 -0700
Subject: Re: Error received Author: CrazyGecko (Enthusiast) Date: 10-09-2010 10:35 PM Our messages overlapped but this is good news - glad your system is nearing normal operations.

Thomson Reuters:"Re: Error received" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 9 Oct 2010 15:36:52 -0700
Subject: Re: Error received Author: CWBillow (Contributor) Date: 10-09-2010 11:36 PM CG:   Just to double-check, I logged in, added a site, and logged out, then, just now, I logged in and the site was still there.  So it seems to be working.   Strangely, I get the same "Class not registered" on every login.   Sigh...   But as you note, at leasSt it's making progress.   Thanks, Chuck

Thomson Reuters:"Re: Error received" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 10 Oct 2010 01:52:41 -0700
Subject: Re: Error received Author: Rob (New User) Date: 10-10-2010 09:52 AM Is there a solution for this? I am experiencing exactly the same error with installing EndNoteWeb. My system is Windows 7 64 bit edition, using MS Office Word 2010 32 bit edition and IE 8. I'm on a Mac using the Bootcamp partition.   Please see attached.   With thanks,   Rob

Thomson Reuters:"Re: Error received" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 10 Oct 2010 03:37:12 -0700
Subject: Re: Error received Author: Rob (New User) Date: 10-10-2010 11:37 AM In my case I found that removing EndnoteWeb with the installer, then reinstalling solved the problem.

Thomson Reuters:"Re: Error received" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 10 Oct 2010 14:45:13 -0700
Subject: Re: Error received Author: CWBillow (Contributor) Date: 10-10-2010 10:45 PM CG:   Still getting the "Class not registered" error -- but then it starts up ENW.   And I do NOT get the error in Firefox, only in IE8.   Regards, Chuck Billow

Thomson Reuters:"Re: Error received" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 11 Oct 2010 05:26:00 -0700
Subject: Re: Error received Author: CrazyGecko (Enthusiast) Date: 10-11-2010 01:25 PM Can't say for certain but "Class not registered" might suggest not all files associated with the application may have been installed. If you've hit the wall on this, tech support is always an option.  But if you elect to go another suggest you remove IE8 and EndNote (a complete removal), then restart your computer, then install the two programs again IE8 first, then EndNote).

Thomson Reuters:"Re: Error received" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 11 Oct 2010 08:33:20 -0700
Subject: Re: Error received Author: CWBillow (Contributor) Date: 10-11-2010 04:33 PM Okay G, thanks.   Regards, Chuck

Thomson Reuters:"Re: Error in Endnote Web Transfer" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 25 Oct 2010 11:05:52 -0700
Subject: Re: Error in Endnote Web Transfer Author: orstavik (New User) Date: 10-25-2010 07:05 PM I get the same kind of message trying to connect to MyEndnoteWeb using EndNote X2.04. (,, /Parser.pm line 187). Finn

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