X7 has problems syncing (Thomson Reuters Community Subscription Update)

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X7 has problems syncing (Thomson Reuters Community Subscription Update)
Author: Community Mailer    Posted: Tue, 12 Nov 2013 08:24:48 -0800
Subject: X7 has problems syncing

I tried to use the Sync function for the first time. It did not complete. I kept receiving this erro message: --begin------------------------------------------------------------------ Server.DBException.internalError: Could not authorize the user 'enacct' Attempt to connect to the server failed. null, message from server: "Host 'tsdbrhat27' is blocked because of many connection errors; unblock with 'mysqladmin flush-hosts'" Contact your Tungsten administrator. --end--------------------------------------------------------------------   I tried to sync with an empty library. Now I recive this message: --begin------------------------------------------------------------------ Server.DBException.internalError: An error occurred while retrieving references --end--------------------------------------------------------------------   I have checked my account at http://www.myendnoteweb.com Only one paper got in.

Re: X7 has problems syncing (Thomson Reuters Community Subscription Update)
Author: Community Mailer    Posted: Tue, 12 Nov 2013 09:52:06 -0800
Subject: Re: X7 has problems syncing

Same problem here, except my sync was working fine yesterday.  Seems like a server-side error at TR?

Re: X7 has problems syncing (Thomson Reuters Community Subscription Update)
Author: Community Mailer    Posted: Tue, 12 Nov 2013 09:52:56 -0800
Subject: Re: X7 has problems syncing

There is currently an intermittent error being tracked that will cause this issue for Sync or when trying to access EndNote online. Our internal teams are currently investigating this issue. We are working diligently to have this back online as soon as possible.

Re: X7 has problems syncing (Thomson Reuters Community Subscription Update)
Author: Community Mailer    Posted: Tue, 12 Nov 2013 14:11:14 -0800
Subject: Re: X7 has problems syncing

The outage that was reported earlier has been resolved. Please let us know if you continue to have issues with Sync.

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