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Endnote 7 Crashes Word X - Bug Report
| Endnote 7 Crashes Word X - Bug Report |
|
Author: Justin S Leitgeb
Posted: Sat, 8 May 2004 04:49:50 -0400
|
I have been having a problem with Endnote 7 in which it crashes Microsoft
Word X
(with all service packs installed) on my machine. Here is some information
on
the platforms with which I have had the problem (which causes me to lose
everything I've typed - it crashes upon save):
Platforms - Mac OS X 10.2 and 10.3 with all updates installed.
Office X with all service packs installed.
It seems that after a while a document which uses Endnote becomes
"corrupted".
As soon as I open a document with Endnote, make changes (changes do not have
to
be to endnote related parts of document, if I type a character at the
beginning
of the file and click "save" it tosses Word into an endless loop. I have to
forcefully shut it down, and the changes I made are lost.
It seems I can recover the document by opening the file I want to use,
selecting
everything (without making changes), then pasting it into a new, blank
document. I can save this new document with changes - for a while, then it
will start having problems and I'll have to repeat the process again.
Below is the output from "ps -auxww" which shows Word using lots of CPU
cycles.
Endnote is not using a lot of CPU cycles when this happens and still
responds
to user input. Word, of course, has to be forced shut by the "graphical
kill
command" in OS X.
USER PID %CPU %MEM VSZ RSS TT STAT STARTED TIME COMMAND
justin 338 83.8 10.1 182788 26352 ?? R 4:03AM 19:08.33
/Application
s/Microsoft Office X/Microsoft Word /Applications/Microsoft Office
X/Microsoft W
ord -psn_0_917505
Below are is a web address where I have posted two documents:
http://www-cs.canisius.edu/~leitgebj/to_bugfix/
1) out_bad.doc always crashes Word when it is saved with changes.
2) out_good.doc is the document I created by copying the former and pasting
it
to a new document. For the moment, it is "good" and doesn't crash Word.
If anyone figures out a personal fix, or if Endnote posts a bug fix for
this can you let me know? This is really frustrating.
Cheers,
Justin
--
Justin S. Leitgeb
Graduate Assistant
Department of Sociology
University at Buffalo
leitgebj [at] barada [dot] canisius [dot] edu
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|
| Re: Endnote 7 Crashes Word X - Bug Report |
|
Author: Bronwyn Tarrier
Posted: Tue, 11 May 2004 09:36:00 +0100
|
Justin
Do you have track changes on? You will need to accept all changes and
try turning off track changes.
The following post from John McGhie on the
microsoft.public.mac.office.word news group should also give you a few
other pointers as to what might help.
http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&oe=UTF-8&selm=BC9203D
1.BBD3%25john%40mcghie.name&rnum=7
>It seems that after a while a document which uses Endnote becomes
>"corrupted".
>As soon as I open a document with Endnote, make changes (changes do not
have
>to
>be to endnote related parts of document, if I type a character at the
>beginning
>of the file and click "save" it tosses Word into an endless loop. I
have to
>forcefully shut it down, and the changes I made are lost.
Bronwyn
************************************************************************
*****
Bronwyn Tarrier
Adept Scientific plc Tel: 01462 489139
Amor Way Fax: 01462 480213
LETCHWORTH email: />
Hertfordshire SG6 1ZA www: http://www.adeptscience.co.uk/
UK
************************************************************************
*****
________________________________________________________________________
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|
| Re: Endnote 7 Crashes Word X - Bug Report |
|
Author: Jim Camm
Posted: Tue, 11 May 2004 19:06:13 +1000
|
Hi,
I have had the identical problem - Word X crashing on save. And with
the same solution - copy the entire document into a blank document. I
have always blamed this on Microsoft.
I was never able to track down the source of the problem, but I
suddenly realized on reading the post that I only had the problem on
files related to my thesis (where I used Endnote). Work-related files
are fine.
I have just done some further checking. I opened a Word X template that
I had created from a file used for my thesis some time back and it
crashed on saving again. Endnote would appear to be the suspect.
Hope this helps.
Regards,
Jim Camm
Research Director
Australian Research Group
________________________________________________________________________
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|
| Re: Endnote 7 Crashes Word X - Bug Report |
|
Author: David L R Houston
Posted: Tue, 11 May 2004 09:10:27 -0400
|
I had this same problem, nearly identical systems, as you describe. If
you run top while this is happening, you will get a clearer picture of the
CPU use - and it is all Word. My theory is that there is a VB flaw here.
I am about 90% certain that you have CWYW turned ON. This is the likely
problem. Turn this OFF, leave it off. If the problem comes back, then
remove the various prefs files that have been extensively reported on this
and other spots (like Endnote site).
Once CWYW is off, I believe that you will no longer have any difficulties.
David Houston
CIT Client Services Coordinator
University of Vermont
e. Date: Sat, 8 May 2004 04:49:50 -0400
e. From: "Justin S. Leitgeb" />
e. Subject: Endnote 7 Crashes Word X - Bug Report
e.
e. I have been having a problem with Endnote 7 in which it crashes Microsoft
e. Word X
e. (with all service packs installed) on my machine. Here is some
information
e. on
e. the platforms with which I have had the problem (which causes me to lose
e. everything I've typed - it crashes upon save):
e.
e. Platforms - Mac OS X 10.2 and 10.3 with all updates installed.
e.
e. Office X with all service packs installed.
e.
e. It seems that after a while a document which uses Endnote becomes
e. "corrupted".
e. As soon as I open a document with Endnote, make changes (changes do not
have
e. to
e. be to endnote related parts of document, if I type a character at the
e. beginning
e. of the file and click "save" it tosses Word into an endless loop. I have
to
e. forcefully shut it down, and the changes I made are lost.
e.
e. It seems I can recover the document by opening the file I want to use,
e. selecting
e. everything (without making changes), then pasting it into a new, blank
e. document. I can save this new document with changes - for a while, then
it
e. will start having problems and I'll have to repeat the process again.
e.
e. Below is the output from "ps -auxww" which shows Word using lots of CPU
e. cycles.
e. Endnote is not using a lot of CPU cycles when this happens and still
e. responds
e. to user input. Word, of course, has to be forced shut by the "graphical
e. kill
e. command" in OS X.
e.
e.
e. USER PID %CPU %MEM VSZ RSS TT STAT STARTED TIME
COMMAND
e. justin 338 83.8 10.1 182788 26352 ?? R 4:03AM 19:08.33
e. /Application
e. s/Microsoft Office X/Microsoft Word /Applications/Microsoft Office
e. X/Microsoft W
e. ord -psn_0_917505
e.
e. Below are is a web address where I have posted two documents:
e.
e. http://www-cs.canisius.edu/~leitgebj/to_bugfix/
e.
e. 1) out_bad.doc always crashes Word when it is saved with changes.
e.
e. 2) out_good.doc is the document I created by copying the former and
pasting
e. it
e. to a new document. For the moment, it is "good" and doesn't crash Word.
e.
e. If anyone figures out a personal fix, or if Endnote posts a bug fix for
e. this can you let me know? This is really frustrating.
e.
e. Cheers,
e.
e.
e. Justin
e.
e.
e. - --
e. Justin S. Leitgeb
e. Graduate Assistant
e. Department of Sociology
e. University at Buffalo
e. leitgebj [at] barada [dot] canisius [dot] edu
e.
________________________________________________________________________
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|
| Re: Endnote 7 Crashes Word X - Bug Report |
|
Author: Dayo Mitchell
Posted: Tue, 11 May 2004 14:14:47 -0400
|
The third-party fields from Endnote can corrupt documents. But the most
common source of Endnote problems is the CWYW add-in, which creates problems
for all documents, whether EN has been or is being used or not.
So Jim, I would check whether possibly your thesis template may be corrupt.
The first way to check for a corrupt document is to
copy the entire thing, *excluding* the last paragraph mark, into a new
document. That last paragraph mark holds a lot of information which can get
corrupted, and copying the text into a document with a fresh one keeps your
formatting, but can fix some glitches.
A paragraph mark is a gray ¶. Click on ¶ on the standard toolbar to show
nonprinting characters, including paragraph marks.
See this link for further info:
http://www.mvps.org/word/FAQs/AppErrors/CorruptDoc.htm
DM
On 5/11/04 5:06 AM, "Jim Camm" wrote:
> Hi,
>
> I have had the identical problem - Word X crashing on save. And with
> the same solution - copy the entire document into a blank document. I
> have always blamed this on Microsoft.
>
> I was never able to track down the source of the problem, but I
> suddenly realized on reading the post that I only had the problem on
> files related to my thesis (where I used Endnote). Work-related files
> are fine.
>
> I have just done some further checking. I opened a Word X template that
> I had created from a file used for my thesis some time back and it
> crashed on saving again. Endnote would appear to be the suspect.
>
> Hope this helps.
>
> Regards,
>
> Jim Camm
> Research Director
> Australian Research Group
>
>
> ________________________________________________________________________
> This email has been scanned for all viruses by the MessageLabs Email
> Security System.
>
________________________________________________________________________
This email has been scanned for all viruses by the MessageLabs Email
Security System.
|
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