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Thomson Reuters:"Re: Error message when inserting reference or
updating citations" - 1 New Post - Community Subscription
| Thomson Reuters:"Re: Error message when inserting reference or
updating citations" - 1 New Post - Community Subscription |
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Author: Community Mailer
Posted: Wed, 19 Jan 2011 04:28:42 -0800
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Subject: Re: Error message when inserting reference or updating citations
Author: jacameron (User)
Date: 01-19-2011 12:28 PM
Did you get a solution to this problem? I am having it now. I am checking someone else's thesis so its a long document with over 400 references. But it is the 2nd time I have had this thesis to check and it wasn't doing it 6 weeks ago. I am using Word 2007, X4.0.1 with Vista. My computer has not changed (I am sure I had the X4.0.1 patch on it the last time I worked on this document) but the document was modified on the author's computer in the interim. It is very frustrating to wait so long, to have to tab back and forth between document and EndNote to click "switch to" several times for each citation I update. I hope someone can help!
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| Thomson Reuters:"Re: Error message when inserting reference or
updating citations" - 1 New Post - Community Subscription |
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Author: Community Mailer
Posted: Wed, 19 Jan 2011 06:02:32 -0800
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Subject: Re: Error message when inserting reference or updating citations
Author: Leanne (Mentor)
Date: 01-19-2011 02:02 PM
I would first turn off cwyw until you solve the problem and then if following similar solution steps below doesn't help, , I would Call tech support at 800-336-4474 and at the prompt press 4, and then select the "ResearchSoft Products" option or go the web page to Email Technical Support for Thomson Reuters EndNote.
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