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Thomson Reuters:"Re: endnote has disappeared from word 2007" - 1 New Post - Community Subscription

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Thomson Reuters:"Re: endnote has disappeared from word 2007" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Fri, 13 Nov 2009 15:07:28 -0800
Subject: Re: endnote has disappeared from word 2007 Author: Yemenpharma (New User) Date: 11-13-2009 11:07 PM As I think befor dissapearance a meesage of delet occur and u choose to delet Any way go to addins and then to manage then to disabled items and make endnote enabled

Thomson Reuters:"Re: Endnote X3 Mac problem!" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 16 Nov 2009 11:26:19 -0800
Subject: Re: Endnote X3 Mac problem! Author: wwdove (Regular) Date: 11-16-2009 07:26 PM To add the page numbers you do not need to click "insert".  Simply add the numbers as you did and close the "Edit Citations" box. The "Insert" button is used to add another reference to the group of citation highlighted in the left box.    If you want to add another reference, click "Insert" button and it opens the "Search" box. This box usually contains a previous reference you searched for.  Simply clear the search box and enter the author you are looking for.

Thomson Reuters:"Re: Endnote X3 Mac problem!" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Tue, 17 Nov 2009 05:59:03 -0800
Subject: Re: Endnote X3 Mac problem! Author: arneolav (New User) Date: 11-17-2009 01:58 PM That simple... thanks.

Thomson Reuters:"Re: Endnote X3 and Word 2007 "Invalid Class String"" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Tue, 17 Nov 2009 18:57:33 -0800
Subject: Re: Endnote X3 and Word 2007 "Invalid Class String" Author: CrazyGecko (Enthusiast) Date: 11-18-2009 02:57 AM I have a similar setup as you and fortunately did not encounter your situation. BTW, you should install the program using the administrator account/status  - it's unclear to me if this was the case as you mention "logging on as an administrator and trying to run it" which sounds like you use the administrator status after installing the program..   There's an FAQ on the Thomson Reuters site concerning the same error message (albeit for Endnote X2 and Vista ) but decribes modifying the registry:   http://www.endnote.com/support/Faqs/CWYW/faq13.asp

Thomson Reuters:"Re: Endnote X3 and Word 2007 "Invalid Class String"" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Tue, 17 Nov 2009 19:07:04 -0800
Subject: Re: Endnote X3 and Word 2007 "Invalid Class String" Author: myoshigi (Guru) Date: 11-18-2009 03:06 AM This is another thread about Invalid Class String error Look at the second post of this thread.   http://forums.thomsonscientific.com/ts/board/message?board.id=en-general&message.id=91&query.id=38492#M91   If none of the works, I strongly suggest to call Tech support, and have them figure out for you.  With the upgrade purchase, you are entitled for that. If you figure out, please post the solution, because this Invalid Class String problem has been posted several times here and doesn't seem like people figured out.

Thomson Reuters:"Re: Endnote X3 and Word 2007 "Invalid Class String"" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 18 Nov 2009 09:06:01 -0800
Subject: Re: Endnote X3 and Word 2007 "Invalid Class String" Author: annapatten (New User) Date: 11-18-2009 05:05 PM Thanks for your advice, I had already tried both of these things but neither of them worked. However, I did just open EndNote X3 through "Run as administrator" and opened Word through "Run as administrator" and I could get it to work. However, this is a lengthy process to open both of these programs like that and I dont understand why I cant just open the 2 programs normally and have them work?! is there any way I can always open these two programs as an "administrator"?

Thomson Reuters:"Re: Endnote X3 and Word 2007 "Invalid Class String"" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Fri, 20 Nov 2009 00:09:02 -0800
Subject: Re: Endnote X3 and Word 2007 "Invalid Class String" Author: CrazyGecko (Enthusiast) Date: 11-20-2009 08:08 AM I'm unclear as to how you're setting up the "Run as Administrator" option but could  you check the Properties setting for both MS Word and EndNote X3 to see if the "Run as Administrator" box has been selected?   1.  If you have desktop icons for each program, place your cursor on the icon, right-click and select PROPERTIES. (If you don't have desktop icons. go the  Start Button, All Programs, locate the program file then right-click.)   2. On the Properties box, click the tab that says SHORTCUT, then the button named ADVANCED. Check the box that says "Run as administrator", then click OK to close the Advanced Properties box.   3. In the Properties main screen, click the APPLY button then close the properties box.

Thomson Reuters:"Re: Endnote X3 and Word 2007 "Invalid Class String"" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 21 Nov 2009 12:37:33 -0800
Subject: Re: Endnote X3 and Word 2007 "Invalid Class String" Author: chemist (Visitor) Date: 11-21-2009 08:37 PM This Invalid Class String error is a real catastrophe. In our group we tried to solve this problem on many computers for many hours. Now we will remove endnote and will never use this program.

Thomson Reuters:"Re: Endnote on Linux" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 22 Nov 2009 05:23:52 -0800
Subject: Re: Endnote on Linux Author: anisplas (New User) Date: 11-22-2009 01:23 PM one reason that is stopping me from going all the way to convert to Linux for my machine is that I use a Windows based program called Endnote (a software to create bibliographic databases and also to cite while writing a paper in MS-Word). I havent been able to find a similar program that would work on a GNU-Linux system. Is anyone aware of such a program that I can use on Linux with OpenOffice? I had suggested ResearchSoft (the company that sells Endnote) that they should try to also release an Endnote version for Linux users but this is what I heard back from them: "There are no plans to create a Linux version of EndNote. Our Web-based bibliographic tool, WriteNote, works through a Web browser on all platforms - including Linux. We do hear requests for CWYW plug-ins for many different word processors fairly often and we would love to be able to accommodate this - but this is just not economically feasible. The MS Word CWYW plug-in is over 1 million lines of C++ code that would need to be heavily customized, and tested for each application. We just do not have the staff bandwidth to do this for all [or even some] of the other popular word processors."    Dual saw

Thomson Reuters:"Re: Endnote on Linux" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 22 Nov 2009 06:43:58 -0800
Subject: Re: Endnote on Linux Author: myoshigi (Guru) Date: 11-22-2009 02:43 PM I think the open source based software (or projects) like OpenOpen.org, Zotero, and Linux are getting more popular and expanding user base. Simply, they cost less, but also the development is fast, and user feedback/integration is tight.   What would be the future of "old shool" software like Endnote or MS Office?   This paper is now open for dicussion......just kidding...I won't be a moderator, though.

Thomson Reuters:"Re: endnote has disappeared from word 2007" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 22 Nov 2009 08:35:03 -0800
Subject: Re: endnote has disappeared from word 2007 Author: liann (New User) Date: 11-22-2009 04:34 PM I'm having the same problem and have tried reinstalling, checking the faq, manually copying the files to startup folder but nothing works. I'm currently using version 9.01. Any help would be great.

Thomson Reuters:"Re: endnote has disappeared from word 2007" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 22 Nov 2009 12:48:20 -0800
Subject: Re: endnote has disappeared from word 2007 Author: CrazyGecko (Enthusiast) Date: 11-22-2009 08:48 PM Have you checked the "Add-ins" setting in MS Word to see if the EndNote add-ins have been deactivated?  If so, you'll need to reactivate them.  The following instructions are for Word 2007 - if you're using a different version, use Word's "Help" menu and search for "add-in" to locate instructions on enabling or disabling add-ins.   1. Click the Microsoft Office button, then click "Word Options" then "Add-Ins" which will display the "View and manage Microsoft Office add-ins" screen.   2. On the "Add-ins" screen, under the "Active Application Add-ins" section you should see the following 3 EndNote add-ins listed: Cite While You Write, EndNote Cwyw.dotm, and EndNote Cwyw Citation Recognizer). If you do not see them listed, they will need to be reactivated to "active" status.    3. Under the "Inactive Application Add-ins" section the 3 EndNote add-ins should be listed.  To activate an inactive add-in, click to select it, then click the "GO" button at the bottom of the screen.  A pop-up window should appear and select any EndNote or CWYW listed, then click OK.   [NOTE:  If you do not see the 3 add-ins listed in the "Inactive Application Add-ins", would suggest you uninstall then reinstall the EndNote program.]   4. When you're done, close MS Word and restart the application.

Thomson Reuters:"Re: Endnote X3 / Mac OS 10.6 problems" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 22 Nov 2009 15:32:18 -0800
Subject: Re: Endnote X3 / Mac OS 10.6 problems Author: myoshigi (Guru) Date: 11-22-2009 11:32 PM Sorry to hear the problems. I believe you could request refund.   I'm not a Mac user so I can't be of further help for you, but I can say something to Thomson Reuters staffs, as follows.   These days, people buy products on-line by looking at users feedbacks and reviews. Look at the Newegg. There are hundreds of thousands of products, and people post their experience and reviews. I also look at the users feedback as a primary source to choose products, instead of manufacturer's "flashy ads" which may or may not be truthful.   No response to Mac users problems for more than a week should be taken care of by Thomson Reuters staff, I believe. I understand you may be short handed...However, leaving this kind of problem unresponded too long will result in the other users impression "Oh, they don't care about Mac issues." Eventually, that will reduce the number of potential buyers, and turn them to other alternatives.   Once again, look at Neweggs. Manufacturer's are frantically responding to the negative comment (like product DOA) by users, because they understand it hurts. A simpe message, like "Call this customer support XXX-XXX-XXXX" would help ease the troubled mind of users. I understand this is a user forum, but this is about the product of Thomson Reuters. If users don't respond, moderators/staffs should take care in a timely fashion. That's what I believe.   Cheers,

Thomson Reuters:"Re: Endnote X3 / Mac OS 10.6 problems" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 22 Nov 2009 18:55:46 -0800
Subject: Re: Endnote X3 / Mac OS 10.6 problems Author: CrazyGecko (Enthusiast) Date: 11-23-2009 02:55 AM There's an FAQ on the Thomson Reuters support site concerning Mac's 10.6 OS and EndNote/Word crashing (link below).  If it doesn't resolve your problem, suggest you contact tech support.    http://www.endnote.com/enosx.asp

Thomson Reuters:"Re: endnote has disappeared from word 2007" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 22 Nov 2009 20:13:21 -0800
Subject: Re: endnote has disappeared from word 2007 Author: liann (New User) Date: 11-23-2009 04:13 AM Thanks for the quick reply. Only 1 of 3 was listed in the add-ins, Cwyw Citation Recognizer. The other 2 were not listed even in the inactive section. I reinstalled but it was still the same as before.

Thomson Reuters:"Re: endnote has disappeared from word 2007" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 22 Nov 2009 23:25:41 -0800
Subject: Re: endnote has disappeared from word 2007 Author: CrazyGecko (Enthusiast) Date: 11-23-2009 07:25 AM The problem might lie in your version (v. 9) of EndNote being incompatible with your Mac OS.    Searching the Thomson Reuters site for info related to EndNote 9 turned up this warning: "Due to major compatiblity issues, it is not recommend[ed] to run EndNote 9 or earlier on OS X 10.5".  While the notice identified two issues(connection, importing text files), the warning also noted that "EndNote 9 will not be updated for Leopard compatibility"- which may suggest the incompatibility extends to subsequent OS versions (such as yours).   Here's the link to the FAQ warning:   http://www.endnote.com/enosx.asp     For further assistance and information, suggest you contact tech support: http://www.endnote.com/support/entechform.asp

Thomson Reuters:"Re: endnote has disappeared from word 2007" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 22 Nov 2009 23:43:33 -0800
Subject: Re: endnote has disappeared from word 2007 Author: liann (New User) Date: 11-23-2009 07:43 AM But I'm using Windows XP. Thanks anyway :)

Thomson Reuters:"Re: endnote has disappeared from word 2007" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 23 Nov 2009 00:22:55 -0800
Subject: Re: endnote has disappeared from word 2007 Author: CrazyGecko (Enthusiast) Date: 11-23-2009 08:22 AM So sorry about my mistake - looks like it's time to get some sleep.   Since you've reinstalled the program have you tried copying the missing add-ins into the Endnote program folder?  Then launch Word to see if the add-ins are listed in the "Active" or "Inactive" section of the "View and manage Microsoft Add-ins" section?  If they're listed as "active" supposedly that may address the problem.  If they're listed as inactive, re-activate them.  If they don't appear in the Inactive or Active screen, best to contact tech support.

Thomson Reuters:"Re: endnote has disappeared from word 2007" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 23 Nov 2009 00:39:27 -0800
Subject: Re: endnote has disappeared from word 2007 Author: liann (New User) Date: 11-23-2009 08:39 AM No probs! Thanks for your help. Will try to contact tech support and see how it goes.

Thomson Reuters:"Re: Endnote on Linux" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Tue, 24 Nov 2009 04:41:45 -0800
Subject: Re: Endnote on Linux Author: anisplas (New User) Date: 11-24-2009 12:41 PM I heard that they are make a version for linux. But It takes some time. So have to wait for that.. Dual saw

Thomson Reuters:"Re: Endnote X2, Word 2003, Windows XP, the "unknown error" and 2 recent Windows Updates..." - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 30 Nov 2009 16:02:16 -0800
Subject: Re: Endnote X2, Word 2003, Windows XP, the "unknown error" and 2 recent Windows Updates... Author: myoshigi (Guru) Date: 12-01-2009 12:02 AM I use similar config: XP Pro SP3, Word 2003, but use X3.0.1. I confirmed the same XP updates have been installed several days ago.   I tested several of my Word documents with a style that has cited pages in the in-text citation template, but couldn't reproduce what you've experienced. I can't be 100% sure, but I don't think your symptom is relevant to the XP updates, given the description of the update.   You could troubleshoot by unformatting your document, make it a plain text (of course you lose other formatting by doing this, so do it with your back up), open it with Word and start formatting again with Endnote. If the new document still has the instability, then somewhere in the EN or Word (or OS, less likely) has some problems. If the new document is stable, your old document had some problems.

Thomson Reuters:"Re: Endnote X2, Word 2003, Windows XP, the "unknown error" and 2 recent Windows Updates..." - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Tue, 1 Dec 2009 03:42:25 -0800
Subject: Re: Endnote X2, Word 2003, Windows XP, the "unknown error" and 2 recent Windows Updates... Author: cactus (Visitor) Date: 12-01-2009 11:42 AM I wonder if this could have anything to do with it.....   " 'Black screen of death' sparks Microsoft investigation " http://news.zdnet.co.uk/software/0,1000000121,39914667,00.htm     So far today, the problem has not re-appeared for me. I will continue testing throughout the day and report back.

Thomson Reuters:"Re: Endnote X2, Word 2003, Windows XP, the "unknown error" and 2 recent Windows Updates..." - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Tue, 1 Dec 2009 08:27:19 -0800
Subject: Re: Endnote X2, Word 2003, Windows XP, the "unknown error" and 2 recent Windows Updates... Author: cactus (Visitor) Date: 12-01-2009 04:27 PM After a few hours without an error - the problem remains in the original document.   I will try tonight to reconstruct a new document to see if the error persists.

Thomson Reuters:"Re: Endnote x3 is not compatible with office 2010 beta 2" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 3 Dec 2009 07:13:06 -0800
Subject: Re: Endnote x3 is not compatible with office 2010 beta 2 Author: JasonR (Thomson Reuters) Date: 12-03-2009 03:12 PM As part of development of EndNote X4, we have been investigating this issue and feel that this is a Word issue - not an EndNote issue. We will mention this to Microsoft but it will be much more meaningful if they also hear about this from real customers. Posting something on their forums might be a start:   http://social.technet.microsoft.com/Search/en-US?query=word%202010&ac=8     Jason Rollins, the EndNote team

Thomson Reuters:"Re: Endnote x3 is not compatible with office 2010 beta 2" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 3 Dec 2009 08:30:03 -0800
Subject: Re: Endnote x3 is not compatible with office 2010 beta 2 Author: Leanne (Authority) Date: 12-03-2009 04:29 PM Seems like this is a good place to place your vote.    http://social.technet.microsoft.com/Forums/en-US/office2010general/thread/ebac982b-fa7f-47f9-bcbc-d9995fd909b4

Thomson Reuters:"Re: Endnote x3 is not compatible with office 2010 beta 2" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 7 Dec 2009 06:26:54 -0800
Subject: Re: Endnote x3 is not compatible with office 2010 beta 2 Author: lijsh (New User) Date: 12-07-2009 02:26 PM X3 can work with office 2010 beta if you copy the files such cww.dll to the START directory of office, as it will be auto-done for previous version office. You can use X3 as usual.     But there are really some compatible problems. When I insert figure caption, the word 2010 always gets cracked.

Thomson Reuters:"Re: Endnote X3 / Mac OS 10.6 problems" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 7 Dec 2009 07:11:16 -0800
Subject: Re: Endnote X3 / Mac OS 10.6 problems Author: davidwjgill (New User) Date: 12-07-2009 03:11 PM Does anybody have any idea when this patch for Endnote X3 will be available?   Could the library used on a Mac running OS 10.5 with X1 just as a stop gap?

Thomson Reuters:"Re: Endnote X2 - How to generate list of figures" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 9 Dec 2009 20:37:34 -0800
Subject: Re: Endnote X2 - How to generate list of figures Author: CrazyGecko (Enthusiast) Date: 12-10-2009 04:37 AM In order for EndNote to generate a list of figures, each of the figures in your document must be the result of inserting a corresponding entry in your EndNote library.  Moreover, each of the figure entries in your EndNote library must have a caption entered in the "Caption" field as this is how the list is generated.  (This also follows for working with tables.)   When you insert a figure reference from your EndNote library into your document, a list will be automatically generated if you have the "Instant Formatting" turned on.  Otherwise, click the "Update Citations and Bibliography" button to update/generate the list.   You can check the manuals and tutorials on the Thomson Reuters EndNote support site for info: http://www.endnote.com/support/ensupport.asp

Thomson Reuters:"Re: Endnote X2 - How to generate list of figures" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 9 Dec 2009 21:15:05 -0800
Subject: Re: Endnote X2 - How to generate list of figures Author: sse (New User) Date: 12-10-2009 05:14 AM Yes I already did that. I inserted them manually into the library, kept a captions, and cited them. I am using Word 2007.  According to the manual, "Update Citations and Bibliography" should generate a list at the end of the document, however it is not. What am I missing?

Thomson Reuters:"Re: Endnote X2 - How to generate list of figures" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 10 Dec 2009 09:09:16 -0800
Subject: Re: Endnote X2 - How to generate list of figures Author: Leanne (Authority) Date: 12-10-2009 05:09 PM I think there is some confusion between generating a list, and generating a "Table of Figures".  Endnote either inserts the figure in the place you put it, or makes a "List" of figures (and captions) at the end, the way many journals prefer them, rather than embedded in the document, as you might do for a grant, for example.  Which of these are you looking for?   If you actually want but aren't getting the list at the end (rather than "in-place" in the document), check the Endnote Output Style parameters to make sure you have the correct settings there.   I actually never use Endnote's figure/table capablilites nor do I suggest that my students writing a thesis use that capability because the Wordprocessing options are so much more powerful and adaptable in this regard.    If you do want a Table of Figures, it may be that if you can attach a "figure" paragraph style and a "table" style (wordprocessor styles, not Endnote Output styles), to the Figure title in the caption, the word processor might be able to generate a table from the inserted information, but I I really don't have time to try it with all the end of year projects I have at my real job as a scientist.  So sorry.    Perhaps you could "unlink the fields" and add the paragraph styles manually, or Endnote might adopt them automatically (at least the figures might be the correct paragraph style as "captions"?  They need to be in frames and not text boxes, just like references you want picked up in order.    See page 36 of USING MICROSOFT WORD TO CREATE A THESIS from the University of New England (in Australia?) - but it is a Word 2003 version.  I have an older similar reference guide printed and stuffed into my office for dummies book as I have to figure out how to do this all over again for each student as software updates occur between students!  I suspect there are probably other versions out there.

Thomson Reuters:"Re: Endnote X2 - How to generate list of figures" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 10 Dec 2009 09:21:36 -0800
Subject: Re: Endnote X2 - How to generate list of figures Author: sse (New User) Date: 12-10-2009 05:21 PM I wish to insert the figure in the place I put it, i.e. embedded in the document. This is so that I can move the figures up and down in the document along with their respective citations. I need to prepare a List of figures / Table of figures in my thesis which would contain figure number, caption and page number.  I think you might be right, if I can use the figure and caption, and use Word to generate a Table of Figures, it might work. Shall let you know if I am able to link them using Word.   Thanks a lot

Thomson Reuters:"Re: Endnote X2 - How to generate list of figures" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 10 Dec 2009 10:18:57 -0800
Subject: Re: Endnote X2 - How to generate list of figures Author: CrazyGecko (Enthusiast) Date: 12-10-2009 06:18 PM I concur with Leanne that if a List of Figures/List of Tables is needed, it's preferable to turn to MS Word's capacity to generate the list rather than EndNote.  (Thanks Leanne for clearing up the confusion.)    Using MS Word's ability to generate List of Figures/List of Tables will necessitate creating captions - which will result in two sets of captions in your document: one set generated from EndNote, the second generated from MS Word.    Suggest doing the following: 1. Remove the Endnote captions by returning to each of corresponding references in your EndNote library and deleting the entry in the "Caption" field. 2. Generate captions and the "List" in MS Word:   Inserting Captions for Figures/Tables: 1) Go to the MS Word toolbar, click the REFERENCES tab. 2) Within the "References" tab, click the INSERT CAPTION option - which will cause the "Caption" pop-up box to appear. 3) For figures, check that the "Label" box displays the word "Figure".  (If you're working with a table, click the pull-down tab and change         the selection to "Table". 4) In the "Caption" field, "Figure 1" will be shown and you can then type-in the description.  You could also change "Figure 1" to "Fig.         1"  or another variation if preferred but the number (1) must be included. 5) When the caption is completed, click OK which will insert the caption into the document. Go to the next figure in the document and         repeat steps #2-4 until all figures have been captioned.   Generate List (Figures/Tables):  1) To generate the list of tables, put your cursor on the page in your document where you want the list to be displayed.  Then go to          the Word toolbar, select the REFERENCES tab, then click INSERT TABLE OF FIGURES which will display the "Table of Figures          pop-up box. 2) The default settings include showing page numbers, right alignment, and tab leader (ellipses but you can change the selection by         clicking the pull-down menu).  3) Under "General", check that the caption label is set to "Figure" and the "Include label and number" has been checked. (If working with         tables, the caption label should be set to "Table".) 4) Click OK and the list will be generated, showing both captions and corresponding page numbers.

Thomson Reuters:"Re: Endnote X2 on multiple computers" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 14 Dec 2009 11:04:49 -0800
Subject: Re: Endnote X2 on multiple computers Author: JasonR (Thomson Reuters) Date: 12-14-2009 07:04 PM You need the .enl file and associated .data folder. For ease of use with Dropbox, you might put both of these items into another folder and upload/ update that. I have tried some basics tests using EndNote with Dropbox and things seemed to work just fine.   Jason Rollins, the EndNote team

Thomson Reuters:"Re: Endnote X2 on multiple computers" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 14 Dec 2009 13:09:01 -0800
Subject: Re: Endnote X2 on multiple computers Author: myoshigi (Guru) Date: 12-14-2009 09:08 PM Another suggestion from a user doing data synchronization all the time.   Make duplicate back up (copy of your library)!  Server synchronization has a risk, all the synchronized files are quickly "corrupted", and no way to recover. Some IT dept in big institutions have regular duplicate (they don't tell they do), but if your data server doesn't have such scheme, there is a risk of losing all the hard work in a few minutes. Frequency of the duplicate back up is dependent on how often you modify your library, but in my case, I make duplicates every other day, and delte files older than 3 months.   Data structure of Endnote has become so complicated, and data corruption is no longer rare. It happened a couple of times last year with me, and once it happens, you can imagine how devastating. The first time, I was so lucky to detect the corruption before I push "synchronize" button in my synchronization software, so I was able to recover from the corrupted file. The second time, I lost work for a couple of days, but not more, thanks to the duplicate.

Thomson Reuters:"Re: Endnote X2 on multiple computers" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 14 Dec 2009 13:33:34 -0800
Subject: Re: Endnote X2 on multiple computers Author: idickers (New User) Date: 12-14-2009 09:33 PM Can I tell Endnote to look in the Dropbox folder for the needed files?  I know from the preferences pane I can select the location for Styles, Filters, and Connections; are the .enl and .data folder included with those preferences?  I'd like to avoid manually transferring files each day. Thanks, Ian

Thomson Reuters:"Re: Endnote X2 on multiple computers" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 14 Dec 2009 15:07:55 -0800
Subject: Re: Endnote X2 on multiple computers Author: myoshigi (Guru) Date: 12-14-2009 11:07 PM For backup purpose? I thought you always place your .enl file and .data folder in the dropbox folder, and read/write to the files in there. Endnote can set "default library". Look up the "Libraries" in the preference, to see whether your default library can be in your dropbox folder.   Making duplicate backup from sync'd data is done either manually, or programmatically, but not by Endnote itself. I don't know how Dropbox works, but I use automated backup (mirroring) by Acronis and recently introducing a NAS system from Synology.

Thomson Reuters:"Re: EndNote X3 and Windows 7: message "could not initialize database support": Urgent!" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 17 Dec 2009 05:20:16 -0800
Subject: Re: EndNote X3 and Windows 7: message "could not initialize database support": Urgent! Author: myoshigi (Guru) Date: 12-17-2009 01:20 PM In such a limited time, user forum isn't the best place for solution...but did you try changing UAC control, or even run the program using XP compatible mode? Win 7 is much similar to Vista, which had some problems with the location of the library and UAC privilege setups. Look for "database support" error in this forum, and you should hit some problem reports with Win Vista and X2.   And...the best way is to call tech support for immediate help, and please post the solution here if you ever solve it with them.   Good luck!

Thomson Reuters:"Re: EndNote X3 and Windows 7: message "could not initialize database support": Urgent!" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 17 Dec 2009 05:41:57 -0800
Subject: Re: EndNote X3 and Windows 7: message "could not initialize database support": Urgent! Author: pnovais (Regular) Date: 12-17-2009 01:41 PM Thank you for your suggestions. I changed the UAC control (found the indications here: http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/), tested my database and even created a knew one. All is working.   Thank you, Pedro Novais

Thomson Reuters:"Re: EndNote X3 and Windows 7: message "could not initialize database support": Urgent!" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 17 Dec 2009 07:15:23 -0800
Subject: Re: EndNote X3 and Windows 7: message "could not initialize database support": Urgent! Author: myoshigi (Guru) Date: 12-17-2009 03:15 PM Glad you made it to work. The first thing I did after I installed my Win Vista 64bit was to change the UAC setup. There should be more elaborate error messages like "UAC has blocked to initialize database", instead of "Endnote error". Generic error message doesn't help anything to troubleshoot. This is true not only with Endnote, but with other software as well.

Thomson Reuters:"Re: Endnote X3 / Mac OS 10.6 problems" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 19 Dec 2009 08:17:16 -0800
Subject: Re: Endnote X3 / Mac OS 10.6 problems Author: wolfjo (New User) Date: 12-19-2009 04:17 PM That posted workaround is a joke -- what it means is you have to uninstall the plug-in every time you want to quit word so that it doesn't crash.   I called tech. support about this issue, and they whined about the fact that Apple came out with SL 10.6 too early -- they were expecting it at the end of September.   Fine -- your timeline was off.  We are now two months from your timeline, and this problem, which makes Endnote worthless with Word, has still not been fixed.   How hard could it be to patch this and test it?  Maybe you should respect the fact that many of your customers are Mac users, and all new machines come with 10.6 on them.     Must be nice to have a monopoly, and cut costs by ignoring your customers.   3 months from release, and still no fix for this problem is a disgrace.  The workarounds are pointless.

Thomson Reuters:"Re: Endnote X3 / Mac OS 10.6 problems" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 19 Dec 2009 09:06:37 -0800
Subject: Re: Endnote X3 / Mac OS 10.6 problems Author: myoshigi (Guru) Date: 12-19-2009 05:06 PM Did you ever have a chance to try OpenOffice? Just curious.

Thomson Reuters:"Re: Endnote X3 / Mac OS 10.6 problems" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 19 Dec 2009 09:45:28 -0800
Subject: Re: Endnote X3 / Mac OS 10.6 problems Author: davidwjgill (New User) Date: 12-19-2009 05:45 PM I had some helpful advice from the Endnote team which meant reinstalling Endnote. X.3 appears to be working with Word 2004 / Snow Leopard.

Thomson Reuters:"Re: Endnote Year 2010 problem ?? Test resuts #2" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 19 Dec 2009 11:17:41 -0800
Subject: Re: Endnote Year 2010 problem ?? Test resuts #2 Author: myoshigi (Guru) Date: 12-19-2009 07:17 PM I tested X2/Win with another PC, just to make sure my result of 2010 import problem is reproducible. And indeed it was reproducible.   I have attached two sample text files, originating text data downloaded from http://www.ncbi.nlm.nih.gov/pubmed The original text is just a random one from Stem Cells, and both DP and SO lines had 2009. I changed these lines to 2010, to test this error.   Anybody who are using Endnote versions 9 - X2, you could test importing using MEDLINE filter you've been using or Pubmed (NLM) filter. If you import the file with 2009 normally, but blank year field with 2010 one, then it is really 2010 problem.   I'm going to write this to Thomson Reuters tech support page.

Thomson Reuters:"Re: Endnote Year 2010 problem, Thomson Reuters FAQ response" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 19 Dec 2009 13:54:50 -0800
Subject: Re: Endnote Year 2010 problem, Thomson Reuters FAQ response Author: myoshigi (Guru) Date: 12-19-2009 09:54 PM I'm learning more towards this, and really really surprised at what I've found.   Look at this FAQ about 2010 problem:   It's not an "issue", it is a bug, or more correctly "defect" in the previous version.   They knew this DEFECT, but they don't officially support versions 8-X. So their logic is, users with these versions won't receive patch, and forced to upgrade to X3. This is a terrible decision, Thomson Reuters! If online download/import doesn't work, I'm pretty much sure Endnote will be useless and lameduck.   I have checked my purchase record and it shows that I bought version X in the second half of 2006. I'm pretty much sure, I'm among the first group of people who buy the upgrade. This means, software is supported only 4 years???? If it is a functional limitation, such as issues with group function added later, I understand. But this is the "import" function that's been core of the Endnote since the birth, and you call it "known issue" for the version less than 5 years old?? Even car manufactures provide free repair long after warranty expiration, if it is a functional DEFECT.   Your decision would lead to a serious back-lash from users, and in fact, I can turn my colleagues (which could be easily more than 100 people) to sotware other than Endnote saying, because support (philosophy) sucks! I seriously and strongly suggest Thomson Reuters staffs to change the decision and consider providing 2010 patch for users with 8-X. Not all the people can afford $100 upgrade cost every other year. This could easiy turn thousands of version 8-X users to Zoteoro, and I would actually recommend doing so if it doesn't import 2010 data.   Don't you agree everyone!?

Thomson Reuters:"Re: Endnote version 8-X users: BEWARE!" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 19 Dec 2009 22:53:09 -0800
Subject: Re: Endnote version 8-X users: BEWARE! Author: myoshigi (Guru) Date: 12-20-2009 06:53 AM Okay, I've decided to nag at this one.   The "workaround" shown in the FAQ are worse than a terrible joke. One method is manually type in 2010 for each blank field, and another is to enter 2010 for all the blank fied using "Change/Move Field" function. Thank you. We are smart enough, if year is empty, we need to enter something. They also promise early 2010 for X2 patch, and first quater for X1 patch. Great, but how many times that kind of timeline has been strictly observed? All the users using X1 and X2 suffer from the empty year field for months? Users of 8-X need to type 2010 manually every time they import from Pubmed?   Obviously, they (developers) couldn't predict year can be more than 2009. With such an incredibly poor ability of prediction, how we can anticipate the patch is delivered on time? If I'm the employer of the programmer who made the year parsing line, I'll definitely fire that person.   Much more revealing fact is that, X3 now imports 2010 correctly. That means the year parsing line in the original C++ code has been modified since the release of X3. This means, they've developed correct lines to parse year data. How come they need "months" to change the lines in the codes for older versions? Recompiling job should take place in a matter of single day, at least in a week??   "Even" Microsoft is providing free security updates for XP, which was released in 2001, and MS say they will provide the free update until 2013 (12 years of support). Endnote X is just ~4 years old, and the software becomes lameduck in a few weeks, and the develper is unwilling to provide patch on time??   Thomson Reuters doesn't seem like understanding "what is critical function and what is not in Endnote", and "what makes software business profitable". It's a timely, and faithful support. Well, it's an open invitation for long-time users to switch to Zotero, Biblioscape, Mendeley, and others.   I think I said enough, so I stop here. Let me know if there are illogical or rubbish stuff.

Thomson Reuters:"Re: Endnote Year 2010 problem, Thomson Reuters FAQ response" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 20 Dec 2009 11:36:45 -0800
Subject: Re: Endnote Year 2010 problem, Thomson Reuters FAQ response Author: Leanne (Authority) Date: 12-20-2009 07:36 PM I concur.  you need to fix this for your entire user base.

Thomson Reuters:"Re: Endnote version 8-X users: BEWARE!" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 20 Dec 2009 14:22:37 -0800
Subject: Re: Endnote version 8-X users: BEWARE! Author: myoshigi (Guru) Date: 12-20-2009 10:22 PM Dear Endnote team @ Thomson Reuters:   I have finished my preliminary tests using Endnote 9, X, X1, and X2 for Windows regarding 2010 import problem. My tests indicate, not only filter import, but also connection file import method, failed to import 2010 correctly. My conclusion is this is not a problem with filter or connection files. It is the problem with parsing algorithm in Endnote itself prior to X2.   I want you to recognize this is a huge problem you cannot disregard. As of today, Pubmed has more than 13,000 references with 2010 date tag [DP]. It is a matter of time, millions of Endnote users in the world will find they can't import 2010 correctly. Your customer and technical support phone/e-mail will be flooded with this problem, within a matter of weeks. (Already maybe?)   Currently, I supervise undergraduate and graduate students and some librarians, regarding what bibliography software to be used and employed at work, classes, or at labs. Endnote has been my top recommendation. After the recommendation, many students test Endnote site licenses at libraries, take "How to use Endnote" classes at our library, and continue testing at labs until they choose which one they like to use in the future. Most of these machines, including Win and Mac, still runs versions prior to X2. With this 2010 problem, which make all the trial users to type 2010 manually, I am 100% sure they will not choose Endnote. I also do not recommend them to purchase X3, because there is a risk the support is terminated within less than 5 years.   In my humble opinion, Endnote is software that thrives at academia. If students (future customers of your software) choose not to use Endnote for their academic work, I predict, with much confidence, Endnote market share will decline.   I urge you to release emergency patch for all the X1, X2 users, and seriously re-evaluate the decision you have made to dump all the version 8-X users. I would temporarily halt X4 development if your resource is limited, until this problem is surely fixed. I don't think it is too late to bring these changes. However, time is running out. Again, this could be a significant problem that would damage profitability from Endnote in the future. I urge you quick exective decision.    Thank you for listening to user forum opinions. Sincerely yours,   myoshigi, just a user

Thomson Reuters:"Re: Endnote toolbar missing!" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 21 Dec 2009 10:57:40 -0800
Subject: Re: Endnote toolbar missing! Author: rvarnam (New User) Date: 12-21-2009 06:57 PM I had this problem on Windows 7 64 bit, with the EndNote X3 toolbar disappearing from OpenOffice Writer when I upgraded.  Running the 'Repair' feature didn't help.  However, I found an OpenOffice extension file in "C:\Program Files\Common Files\ResearchSoft\Cwyw\13", and used OpenOffice to install that.  All sorted now.

Thomson Reuters:"Re: Endnote 2010 DEFECT" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Tue, 22 Dec 2009 08:37:53 -0800
Subject: Re: Endnote 2010 DEFECT Author: myoshigi (Guru) Date: 12-22-2009 04:37 PM Hi All,   I had a chance to talk with a staff at Endnote team about this issue. Some of the conversation, I can't disclose because of the nature of the work, but one thing I can say, I had a good impression about the effort they are putting together now, trying to address this 2010 problem.   Additionally, I need to corret my previous post about the part I accused, saying "Developers knew this problem for years, and purposely designed Endnote to stop working in 2010, because Help files of older version say 200# format is imported."   That was truely my speculation, and it was untrue. Even developers discovered this defect very recently, and the explanation of the Help file was simply carry over from old old versions. So, I'd like to take back my "emotional" back-lash, and give them some grace period to fix this problem. Nevertheless, this problem is a big one, and Endnote team definitely realizes the impact. That's what I found from the direct conversation.   We are in holiday season now, and we can't expect prompt responses from Thomson Reuters. But let's hope they come up the best solutions for users at earliest point of time.   Cheers, and happy holidays for all. myoshigi, just a user

Thomson Reuters:"Re: Endnote x3 (In Mac OS 10.6) does not retrieve the references in online mode" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 23 Dec 2009 03:24:27 -0800
Subject: Re: Endnote x3 (In Mac OS 10.6) does not retrieve the references in online mode Author: co6670 (New User) Date: 12-23-2009 11:24 AM Mine is doing exactly the same thing apart from I'm using endnote web and am on windows 7. I can't access web of science at all and pubmed gives me lists of unretrievable references. I'm mid dissertation! It all worked fine yesterday and nothing has changed.. Any help would be very much appreciated!   Tess

Thomson Reuters:"Re: Endnote x3 (In Mac OS 10.6) does not retrieve the references in online mode" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 23 Dec 2009 03:26:58 -0800
Subject: Re: Endnote x3 (In Mac OS 10.6) does not retrieve the references in online mode Author: co6670 (New User) Date: 12-23-2009 11:26 AM Try it now, mine is randomly working again

Thomson Reuters:"Re: Endnote Trial version could not access online library like isi wos or wok" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 4 Jan 2010 07:35:35 -0800
Subject: Re: Endnote Trial version could not access online library like isi wos or wok Author: myoshigi (Guru) Date: 01-04-2010 03:35 PM Are you a subscriber to these databases? If not, that probably explains it.

Thomson Reuters:"Re: Endnote Trial version could not access online library like isi wos or wok" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 4 Jan 2010 10:18:57 -0800
Subject: Re: Endnote Trial version could not access online library like isi wos or wok Author: Leanne (Authority) Date: 01-04-2010 06:18 PM and while I think X3 full version comes with some access to WOS, I don't believe it it is active in the trial version.

Thomson Reuters:"Re: Endnote crashing nonstop when citing while writing" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Tue, 5 Jan 2010 08:15:38 -0800
Subject: Re: Endnote crashing nonstop when citing while writing Author: myoshigi (Guru) Date: 01-05-2010 04:15 PM I think Tech suport is the place to solve this kind of problem.

Thomson Reuters:"Re: Endnote 2010 DEFECT" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 6 Jan 2010 19:08:25 -0800
Subject: Re: Endnote 2010 DEFECT Author: myoshigi (Guru) Date: 01-07-2010 03:08 AM Okay, Endnote team has updated solutions for X2 users here.   Looks like 2009 year end sale is extend to encourage <X users for upgrade? If I'm a <X user, I'll immediately take advantage of this. $40 discound sounds like a steal.   Up to you.

Thomson Reuters:"Re: Endnote X3 automatically adds all entries from an online search" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 6 Jan 2010 19:10:55 -0800
Subject: Re: Endnote X3 automatically adds all entries from an online search Author: myoshigi (Guru) Date: 01-07-2010 03:10 AM This FAQ would help.

Thomson Reuters:"Re: Endnote crashing nonstop when citing while writing" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 6 Jan 2010 20:33:48 -0800
Subject: Re: Endnote crashing nonstop when citing while writing Author: Leanne (Authority) Date: 01-07-2010 04:33 AM I really think with a problem this severe, you should be contacting tech support directly and not the users forum.  A phone call to them during their open hours would be the best strategy for a quick response.

Thomson Reuters:"Re: Endnote 2010 DEFECT" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 6 Jan 2010 22:22:18 -0800
Subject: Re: Endnote 2010 DEFECT Author: myoshigi (Guru) Date: 01-07-2010 06:22 AM I will pass this information to my colleagues around here using version X (Win and Mac), to see if they are willing to take this "opportunity".   Before that, I'll probably call customer support to make sure the upgrade is really $60. When I distributed "2010 problem" around my lab, some folks said "darn it, let's try zotero", but most of the folks wanted to stay with Endnote. What they were worried about was the migration of the existing libraries (some of them are huge), and "new learning curve".   I hope the $60 deal has not expired on 12/31/09.

Thomson Reuters:"Re: Endnote crashing nonstop when citing while writing" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 6 Jan 2010 22:35:38 -0800
Subject: Re: Endnote crashing nonstop when citing while writing Author: myoshigi (Guru) Date: 01-07-2010 06:35 AM Yes, call them.   In the meantime, just stopy using CWYW and keep writing. Then you can avoid at least crash. It's good time to learn how to CAYW (cite after you write). A suggestion from old shool boy. Best,

Thomson Reuters:"Re: Endnote Year 2010 problem, Thomson Reuters FAQ response" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 7 Jan 2010 01:21:10 -0800
Subject: Re: Endnote Year 2010 problem, Thomson Reuters FAQ response Author: IVS-BM (Regular) Date: 01-07-2010 09:20 AM Same problem with Web of Science, by the way.

Thomson Reuters:"Re: Endnote Year 2010 problem, Thomson Reuters FAQ response" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 7 Jan 2010 03:51:11 -0800
Subject: Re: Endnote Year 2010 problem, Thomson Reuters FAQ response Author: myoshigi (Guru) Date: 01-07-2010 11:51 AM did you try the new patch?

Thomson Reuters:"Re: Endnote Year 2010 problem, Thomson Reuters FAQ response" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 7 Jan 2010 05:29:33 -0800
Subject: Re: Endnote Year 2010 problem, Thomson Reuters FAQ response Author: IVS-BM (Regular) Date: 01-07-2010 01:29 PM Yes, I installed the patch in the meantime, and now the year 2010 gets imported into EndNote X2 again.

Thomson Reuters:"Re: Endnote crashing nonstop when citing while writing" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 7 Jan 2010 13:38:41 -0800
Subject: Re: Endnote crashing nonstop when citing while writing Author: 5feet9 (Visitor) Date: 01-07-2010 09:38 PM Thanks.   One comment though, in response to myoshigi's response, who appears to think that posting on a user's forum is a sign of inefficiency, and then extrapolates from that to my ability to manage my project.    I use various softwares, and a lot, and my experience until this response has always been fantastic. Posting on a user forum has many advantages: as a user, you get a sense of how widespread your problem is; you are not tied up to the phone and can check in on your own time; you are not bound by "normal" work hours, which are extremely inconvenient if you choose to work different hours; you sometimes get completely unorthodox but phenomenal feedback from real users; and you _usually_ get a polite and informative explanation about what you have described and sometimes what can be done.   I have _never_ before encountered someone who rushes to judgment about whether or not a user "lacks a grip" on installation / uninstallation processes, which is not the problem anyway. My question there was specifically about how EndNote works upon reinstallation after unistallation.   As for advice on how to personal project management, that is beyond the purview of anything I posted on this forum. I described a process in the expectation that it may provide some hints to anyone who actually understood how Endnote worked and interacted with other software, and certainly did not ask for advice about citation practices ("good time to learn how to CAYW"???!?!). And anyone who posts on a user forum understands exactly what are its drawbacks and potential advantages, and has obviously acted accordingly.   On a forum, one expects that responses are basically from folks who take an interest in the problem being described. Leanne's response is typical in a situation where a user forum is not helpful. myoshigi's is offensive, and seems deliberately so.

Thomson Reuters:"Re: Endnote crashing nonstop when citing while writing" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 7 Jan 2010 14:50:42 -0800
Subject: Re: Endnote crashing nonstop when citing while writing Author: myoshigi (Guru) Date: 01-07-2010 10:50 PM Well, then did you search Mac Word 2004 CWYW plug-in issues here, or FAQ list, or try calling tech support before re-posting the same question?   If uninstall/reinstallation or shut down PC/restart is last thing you have tried, it is obvious it's going to be a long shot. I just suggested an efficient solution for you, because you said desperate, which usually means urgent at the same time.

Thomson Reuters:"Re: Endnote crashing nonstop when citing while writing" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 7 Jan 2010 18:24:25 -0800
Subject: Re: Endnote crashing nonstop when citing while writing Author: myoshigi (Guru) Date: 01-08-2010 02:24 AM Now, here's my long answer.   So, if my posts sounded rude and offensive, very sorry. I apologize. I just simply don't have time to write long post, but I'm trying to make such time now. My effort here is always "what is the best and the most efficient help". I often try single line response pointing to a FAQ list or use terms (e.g. menu structure) as short as possible if the original poster "appears" to understand the jargon we use around Endnote. For that goal, when I read the question, I need to know several things, first is, how much does this person know about Endnote, and then, how much detailed (and specific) information is presented with the question. If the question is very specific and the person knows some related issues already (from FAQ or search), it is easier to provide a quick suggestion (or answer).   Now, looking at your first post, the first place I looked at was "EndNote 1" and "EndNote 2", which of course I interpreted as Endnote X1 and X2, but nevertheless, it was revealing that your experience using Endnote has been either short or shallow, even you said you've been using Endnote for Windows for long time. Then, the next problem was, you switched to the different OS, in which you have less confidence about the file structure of installation and uninstallation. That is fine, but the problem is, because of your uncertainty about the file structure in Mac OS, your trouble appeared very vague or too big to start specific troubleshooting. At this point, I am unable to use shortest single line answer that direct you where to go in a pin-point fashion.   If a person like me or Leanne (and other frequently visiting members) can't provide quick and specific help, your question likely stays open for long time. I've been in this forum long enough so I predicted that would happen. Another factor is, we have much less active members using Mac OS. In fact, we've seen so many Mac and Mac-Word related questions remained open, and that's simply due to the user base. That is the reality of this place, I can not control. Therefore, we can not anticipate that a Mac-related problem is solved through "interactive" or "check this, then check that" style. Because you are asking help desperately, interactive troubleshooting is the best route to solve the issue fast. After all these considerations (in 30 sec in my brain), all I can say is "call tech support", because they can "walk through" your problem, even you are tied up with a phone. I understand the convenience of the forum use, but if my problem is such deep upon urgency, I would committ myself to a phone line for several hours. Why you can't? That's my question for you. Leanne also redirected you, because both of us know that is the best route (or at least it appeared that way).   CAYW is another my sincere suggestion, because I've seen a lot of people whining "I can't write because CWYW isn't working!" That shouldn't be the case. IMO, CWYW features have been buggy enough to say, it is more often distraction than an efficiency tool. If it's working, it doesn't interrupt writing flow, but when it's not working (crash, menu bars disappear, etc), it's just annoying and stop the writing flow. So, I always encourage people to learn alternative formatting method, CAYW, which is actually the oldest method, and write without interrupting so much of writing flow. If you have that ability, at least you can keep writing (that's what you want, right?), and you can take time to solve the crashing issue or whatever, by waiting some responses from forum, or e-mails from tech support. Ultimately, Endnote should be a writing tool, and you don't want Endnote to interrupt your writing flow.   Hopefully, with this long description of my thoughts, you understand fully about my intention. And of course, solve your problem sooner. As I said above, if you use search terms like Mac Word 2004 CWYW, or Crash, you hit many posts in this forum. But at the same time, you'll find many of them have been unanswered, which would redirect again to tech support. Endnote.com site also have CWYW-Mac Word related FAQ lists, which could be helpful. Of course, other Mac users can step in to provide help, since this is already and totally off topic.   My short (and itemized) posts above were an extract of these thoughts, and if they sounded too dry, rude, or offensive, again I apologize. Best regards,

Thomson Reuters:"Re: Endnote X3 in word 2007 becomes endnote web/ cant get it changed" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 10 Jan 2010 13:45:06 -0800
Subject: Re: Endnote X3 in word 2007 becomes endnote web/ cant get it changed Author: ugroeschel (New User) Date: 01-10-2010 09:44 PM Hi,   go to the Endnote tab in Word 7.     Klick on preferences.     Klick on Application   In the dropdown menue choose between Endnote and Endnote Web.     This automatically changes the Word 7 tab into either Endnote or Endnote Web.     Hope this works in X3 as well as in X2 (where it works)

Thomson Reuters:"Re: EndNote X3 pdf problem" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 11 Jan 2010 14:59:40 -0800
Subject: Re: EndNote X3 pdf problem Author: nofear2k (New User) Date: 01-11-2010 10:59 PM Hi,   have you set Windows to open all pdf documents with Adbe Reader? Usually    -> Open an Explorer Windows > Extras > Folder Options > File Types > ...  There is an "more options" button. There isnot just listed what to do when open a file, also "edit" a file. Something switched there maybe.    I have a german system so I don´t know the exact names of the menues...   Hmm ...s ome programs have an "override" function to prevent other software takes the asignment, then Windows uses different programs when opening a file directly or another program is openeing a file, but I could not find the override function it in "my" Acrobat now.   Helped?

Thomson Reuters:"Re: Endnote X3 and Office 2007" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Tue, 12 Jan 2010 09:36:58 -0800
Subject: Re: Endnote X3 and Office 2007 Author: Leanne (Authority) Date: 01-12-2010 05:36 PM You might try this solved thread.    If you have tried all the FAQs and solutions from here (try the 2007 x3 word endnote search string),  which is sounds like you might have, I respectfully suggest that you contact tech support (using the phone number contact).

Thomson Reuters:"Re: Endnote and Office 2010" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 13 Jan 2010 17:28:34 -0800
Subject: Re: Endnote and Office 2010 Author: myoshigi (Guru) Date: 01-14-2010 01:28 AM For earliest response, please go to the tech support site http://www.endnote.com/support/ensupport.asp   and post your question directly to the developer.

Thomson Reuters:"Re: Endnote x301 and Word 2003" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 14 Jan 2010 06:27:08 -0800
Subject: Re: Endnote x301 and Word 2003 Author: scopsm (New User) Date: 01-14-2010 02:27 PM Figured out location for 2) is c:\documents and settings\logged in username\local settings\temp\endnote\templates.number where number changes every time you run up Word 2003.Under Tools templates and Addins, it has Endnote Cwyw.dot appearing 2 times (one box which is ticked which is the above location) and a 2nd box which is not ticked which is C:\Program Files\Common Files\ResearchSoft\Cwyw\13   Every time I close Word 2003, it deletes c:\documents and settings\logged in username\local settings\temp\endnote\templates.number and then when I run Word 2003, it creates a new one c:\documents and settings\logged in username\local settings\temp\endnote\templates.number with a different number.  Should it not always pick up C:\Program Files\Common Files\ResearchSoft\Cwyw\13\Endnote Cwyw.dot instead?

Thomson Reuters:"Re: EndNoteX3 performance problem word 2007" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 18 Jan 2010 13:14:14 -0800
Subject: Re: EndNoteX3 performance problem word 2007 Author: Leanne (Authority) Date: 01-18-2010 09:14 PM The first thing I would look at, as how many styles, connection file and filter files are in the directories. Also make certain that your folder preferences for these files ARE NOT set to look in the Program folder location for these files.  X2 and X3 changed this to allow edited and new styles etc to be added to a user defined location, while the installed versions remain in a read only location in the program folder location.    For more information see  this thread  and this older thread.  Be absolutely sure that you are not trying to point your folders to the Program Folder versions.    Keep the styles down to <100 and it may be much faster.

Thomson Reuters:"Re: Endnote tries to convert ALL Brackets () into citations?" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 4 Feb 2010 07:03:08 -0800
Subject: Re: Endnote tries to convert ALL Brackets () into citations? Author: Leanne (Authority) Date: 02-04-2010 03:03 PM It sounds like the the temporary citation delimiters have been changed from {} to ().  This could be a one off for the document at hand, which can be corrected in the format Bibliography menu box (on the first tab) or a systemic change in endnote preferences (from Endnote, edit preferences> Temporary Citations.

Thomson Reuters:"Re: Endnote tries to convert ALL Brackets () into citations?" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 4 Feb 2010 07:51:19 -0800
Subject: Re: Endnote tries to convert ALL Brackets () into citations? Author: christian_weiss (Regular) Date: 02-04-2010 03:51 PM Hi Leanne,   thx a lot, that was the solution to my problem! (no idea how that happend ....?!)   Best, Christian

Thomson Reuters:"Re: Endnote does not Update citations" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 4 Feb 2010 12:09:13 -0800
Subject: Re: Endnote does not Update citations Author: Leanne (Authority) Date: 02-04-2010 08:09 PM It is pulling the information from the traveling library embedded in the paper, because it no longer matches the entry in the library - which must match author, year and record number.  The Author no longer is a match.  I would unformat the paper, returning it to curley bracketed form, do a search and replace of {Weiss G., 2009 with {Weiss, 2009 and then reformat the paper, reengaging CWYW from the third tab of the reformat bibliography interface.

Thomson Reuters:"Re: EndnoteX3 + FindFullText + ScienceDirect = NotWorking :( -BadEquation" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 8 Feb 2010 05:47:02 -0800
Subject: Re: EndnoteX3 + FindFullText + ScienceDirect = NotWorking :( -BadEquation Author: JasonR (Thomson Reuters) Date: 02-08-2010 01:46 PM We have heard a few comments about this in the past week. It seems likely that Elsevier may have made some changes to Science Direct that impact EndNote Find Full Text. We are currently investigating this and will do our best to make adjustments to remedy this if possible.   Jason Rollins, the EndNote team

Thomson Reuters:"Re: EndnoteX3 + FindFullText + ScienceDirect = NotWorking :( -BadEquation" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 8 Feb 2010 07:10:34 -0800
Subject: Re: EndnoteX3 + FindFullText + ScienceDirect = NotWorking :( -BadEquation Author: mikewinifred (Visitor) Date: 02-08-2010 03:10 PM Thanks Jason for the prompt reply ! ... Please do post a msg in this forum once u guys fix it .... Good luck team .... BTW which is the probable section u will be posting the good news?

Thomson Reuters:"Re: Endnote X3 Mac Snow Leopard Problem" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 10 Feb 2010 00:11:50 -0800
Subject: Re: Endnote X3 Mac Snow Leopard Problem Author: mpoudyal (Visitor) Date: 02-10-2010 08:11 AM Just some more info from the console about my endnote X3 crash. I really home somebody will be able to help me on this.   10/02/2010 08:03:55 com.apple.launchd.peruser.501[303] ([0x0-0x1e71e7].com.ThomsonResearchSoft.EndNote[14793]) Exited with exit code: 1 10/02/2010 08:04:05 EndNote X3[14989] .scriptSuite warning for superclass of class 'NSApplication' in suite 'EndNoteReference': 'item' is not a valid class name. 10/02/2010 08:04:05 EndNote X3[14989] .scriptSuite warning for result type of command 'CreateRecord' in suite 'EndNoteReference': the type NSString ('utxt') doesn't match the result Apple event code ('TEXT'). 10/02/2010 08:04:05 EndNote X3[14989] .scriptSuite warning for result type of command 'Export' in suite 'EndNoteReference': the type NSString ('utxt') doesn't match the result Apple event code ('TEXT'). 10/02/2010 08:04:05 EndNote X3[14989] .scriptSuite warning for result type of command 'Field' in suite 'EndNoteReference': the type NSString ('utxt') doesn't match the result Apple event code ('TEXT'). 10/02/2010 08:04:05 EndNote X3[14989] .scriptSuite warning for result type of command 'FieldsOf' in suite 'EndNoteReference': 'list' is not a valid type name. 10/02/2010 08:04:05 EndNote X3[14989] .scriptSuite warning for result type of command 'Find' in suite 'EndNoteReference': 'list' is not a valid type name. 10/02/2010 08:04:05 EndNote X3[14989] .scriptSuite warning for result type of command 'GetGroups' in suite 'EndNoteReference': 'list' is not a valid type name. 10/02/2010 08:04:05 EndNote X3[14989] .scriptSuite warning for result type of command 'GetRecordsIn' in suite 'EndNoteReference': 'list' is not a valid type name. 10/02/2010 08:04:05 EndNote X3[14989] .scriptSuite warning for result type of command 'Retrieve' in suite 'EndNoteReference': 'list' is not a valid type name. 10/02/2010 08:04:05 EndNote X3[14989] .scriptSuite warning for result type of command 'UnformattedRecord' in suite 'EndNoteReference': the type NSString ('utxt') doesn't match the result Apple event code ('TEXT'). 10/02/2010 08:04:05 EndNote X3[14989] .scriptSuite warning for result type of command 'PerformQuery' in suite 'EndNoteTechnical': 'list' is not a valid type name. 10/02/2010 08:04:05 EndNote X3[14989] .scriptSuite warning for result type of command 'RTFRecord' in suite 'EndNoteTechnical': the type NSString ('utxt') doesn't match the result Apple event code ('TEXT')

Thomson Reuters:"Re: Endnote X3 Mac Snow Leopard Problem" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 10 Feb 2010 08:12:30 -0800
Subject: Re: Endnote X3 Mac Snow Leopard Problem Author: Leanne (Authority) Date: 02-10-2010 04:12 PM And you haven't yet picked up the phone and called Tech Support?

Thomson Reuters:"Re: Endnote X3 Mac Snow Leopard Problem" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 10 Feb 2010 08:57:11 -0800
Subject: Re: Endnote X3 Mac Snow Leopard Problem Author: mpoudyal (Visitor) Date: 02-10-2010 04:57 PM I did. The person I spoke to just told me to email the thomson support with details, and said it might take at least 3 days to respond! So I wait I guess.

Thomson Reuters:"Re: EndnoteX3 + FindFullText + ScienceDirect = NotWorking :( -BadEquation" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 18 Feb 2010 01:48:25 -0800
Subject: Re: EndnoteX3 + FindFullText + ScienceDirect = NotWorking :( -BadEquation Author: mikewinifred (Visitor) Date: 02-18-2010 09:48 AM Hi Jason ... No fixes yet for this problem :(  ? . Thx   Mike

Thomson Reuters:"Re: EndnoteX3 + FindFullText + ScienceDirect = NotWorking :( -BadEquation" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 18 Feb 2010 05:46:40 -0800
Subject: Re: EndnoteX3 + FindFullText + ScienceDirect = NotWorking :( -BadEquation Author: JasonR (Thomson Reuters) Date: 02-18-2010 01:46 PM At this point we hope to have updates for this along with the EndNote Web update in May. If we get to it sooner, I will post something here.   Jason Rollins, the EndNote team

Thomson Reuters:"Re: Endnote X3 recurrent crashes under OS X 10.5.8" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 21 Feb 2010 10:46:53 -0800
Subject: Re: Endnote X3 recurrent crashes under OS X 10.5.8 Author: myoshigi (Guru) Date: 02-21-2010 06:46 PM Hi,   Since you are asking "any" advice, I'm just writing my thoughts, but please disregard if you disagree.   It could be the number of the library, 22000, is the main reason you experience this frequent crash. To me, 22000 entries are too much to handle by Endnote, even the developer says it's possible. How about making a new library with several hundred entries, and puposely make some duplicates, and test if your problem reproduce or not? If the problem doesn't reproduce with the small library, then what you need to do is to "downsize" your main library by deleting significant portion of entries. It could be painful task.   I used to import many entries from online database (Pubmed), even I thought some of them are remotely relevant, but I was trapped in an obsessive feeling that I had to import all of them. Soon, my library became more than 10,000 entries, but it was so difficult to find out what's valuable and what's not in my own library. I realized I was just copying Pubmed data into my Endnote library. So, I spent significant time to downsize it, and now my main library is a little less than 6000 entries. Since then, I have been very careful about importing data into my library. They are still a lot, but somewhat manageable by Group function. Unless I have definitive reasons to have them in my own library (plan to cite them in my writing, or plan to read the full text), I don't import.   This is just the way I use Endnote, and you could be different. Just a thought. Best regards,

Thomson Reuters:"Re: Endnote X3 recurrent crashes under OS X 10.5.8" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 21 Feb 2010 13:39:04 -0800
Subject: Re: Endnote X3 recurrent crashes under OS X 10.5.8 Author: MacLady (New User) Date: 02-21-2010 09:39 PM I am having a similar problem but my library only has 346 entires. I have 346 records in it but it says it is showing 342 of 342! And it won't add those records to word. It just spins an hangs. Also tried disk warrior etc and not problems present. Please share any suggestions you get. I am desperate. Thanks

Thomson Reuters:"Re: Endnote X2 question - Citation in textbox in wrong order?" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Tue, 23 Feb 2010 06:57:56 -0800
Subject: Re: Endnote X2 question - Citation in textbox in wrong order? Author: Leanne (Authority) Date: 02-23-2010 02:57 PM Here is the Endnote FAQ relating to fixing the citation order when inserted in a text box: basically turn it into a frame instead.

Thomson Reuters:"Re: Endnote X2 question - Citation in textbox in wrong order?" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Tue, 23 Feb 2010 07:06:26 -0800
Subject: Re: Endnote X2 question - Citation in textbox in wrong order? Author: kristiansj (New User) Date: 02-23-2010 03:06 PM Arh thanks a lot for the quick and useful answer. Strangely I didn't notice that FAQ when I googled for an answer to my propblem.    Kristian

Thomson Reuters:"Re: Endnote X2 question - Citation in textbox in wrong order?" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Tue, 23 Feb 2010 07:09:26 -0800
Subject: Re: Endnote X2 question - Citation in textbox in wrong order? Author: Leanne (Authority) Date: 02-23-2010 03:09 PM Just for the record, I googled .   endnote text box citation   and the top answer was:  the right link!  But it helps to know it is there...

Thomson Reuters:"Re: Endnote X2 and Windows 7" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Tue, 23 Feb 2010 19:35:23 -0800
Subject: Re: Endnote X2 and Windows 7 Author: Leanne (Authority) Date: 02-24-2010 03:35 AM Should be:    See this FAQ.

Thomson Reuters:"Re: Endnote X3 Mac Snow Leopard Problem" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 24 Feb 2010 09:02:56 -0800
Subject: Re: Endnote X3 Mac Snow Leopard Problem Author: wolfjo (New User) Date: 02-24-2010 05:02 PM You will be waiting for a long, long time.  I spoke to the head of support, and he was candid that they are not pressing to fix any of the Snow Leopard issues (including crashing) at any time soon (its been 6 months now already...)   Not enough resources being put towards this at the company apparently.  Bad business.

Thomson Reuters:"Re: Endnote X3 Mac Snow Leopard Problem" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 24 Feb 2010 09:46:48 -0800
Subject: Re: Endnote X3 Mac Snow Leopard Problem Author: Rick (Moderator) Date: 02-24-2010 05:46 PM I'm not sure which 'head of support' you spoke to, Wolfjo, but this is certainly not something that I have said, nor is it something I would expect to hear from anyone working on my team.   We are only aware of an issue with Word 2008 and printing with Snow Leopard, which is more of a MS bug that we're tracking, and have posted on our compatibility page.  There have been a couple of cases where customers with older virus protection programs have run into problems, but I don't know if that would be considered Snow Leopard-specific.   Additionally, we do take any reports of Snow Leopard compatibility issues seriously.

Thomson Reuters:"Re: Endnote X3 Mac Snow Leopard Problem" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 24 Feb 2010 11:00:50 -0800
Subject: Re: Endnote X3 Mac Snow Leopard Problem Author: mpoudyal (User) Date: 02-24-2010 07:00 PM Hi Rick,   I actually sent in a support request to Thomson Technical Support regarding this issue on 10 Feb 2010, so its been a couple of weeks now and I haven't heard anything back. My technical support number is TS-00214129. As I say, I'm still waiting and hopeful. My problem is not related to Word 2008 as I tried to run Endnote X3 after completely uninstalling MS Office 2008, and I still get the same crashes.   Any help regarding this will be appreciated.   Cheers

Thomson Reuters:"Re: EndNote X3 keyboard shortcuts in OpenOffice?" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 24 Feb 2010 17:43:55 -0800
Subject: Re: EndNote X3 keyboard shortcuts in OpenOffice? Author: myoshigi (Guru) Date: 02-25-2010 01:43 AM OpenOffice plug in is relatively new addition, and the functions are not equal to MS Word plug in. The preference for OOo writer plug in doesn't have many options. I guess more user pressure will make them improve the plug in, so it is better to submit a request.

Thomson Reuters:"Re: Endnote X3 recurrent crashes under OS X 10.5.8" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Fri, 26 Feb 2010 21:40:34 -0800
Subject: Re: Endnote X3 recurrent crashes under OS X 10.5.8 Author: BillR (New User) Date: 02-27-2010 05:40 AM Thanks for the thoughtful comments. Having worked with multipurpose relational databases which don't either slow down or crash with several times 22K entries of similar or greater complexity,  I hope your inference about what Endnote can handle is not correct. Since I was not encountering these issues with a similar size database under Endnote X, I'm inclined to see the issues mentioned as coding flaws in the upgrade for at least this operating system (or OS plus hardware configuration).   I could conduct a trial with a small data base as suggested and perhaps work after partitioning  the library into segments with  5K entries. However, the other option commonly used in this sort of situation is to conclude the upgrade is not 'ready for prime time' and revert to the previous version, awaiting version 3.0.1, etc.,  for OS X.    The number of entries is large relative to your recommendation, but has been collected over more than a decade with this program and I prefer to have it available in sometimes extended intervals without internet access.  Thanks again,   Bill R.Â

Thomson Reuters:"Re: Endnote X3 recurrent crashes under OS X 10.5.8" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 1 Mar 2010 06:01:17 -0800
Subject: Re: Endnote X3 recurrent crashes under OS X 10.5.8 Author: JasonR (Thomson Reuters) Date: 03-01-2010 02:01 PM We regularly test EndNote X3 libraries with hundreds of thousands of records with no issues.   The most common cause of crashes on the Macintosh are corrupted plist files.   Please see the FAQ listed in this thread as one option to help with your issue:   http://community.thomsonreuters.com/t5/EndNote-General/Various-glitches-with-X2-on-a-mac/td-p/10018   Jason Rollins, the EndNote team   Â

Thomson Reuters:"Re: Endnote X3 recurrent crashes under OS X 10.5.8" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 1 Mar 2010 15:20:13 -0800
Subject: Re: Endnote X3 recurrent crashes under OS X 10.5.8 Author: BillR (Visitor) Date: 03-01-2010 11:20 PM Thanks for the help. I had run several general preference check routines without any flags,but don't imagine they check 3rd preference files in detail. Have run through the procedures in the FAQ, found some older files, and will see what happens. Is there any interest in seeing OS X crash dumps should they continue? BillR. Â

Thomson Reuters:"Re: Endnote X3 recurrent crashes under OS X 10.5.8" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Tue, 2 Mar 2010 08:56:35 -0800
Subject: Re: Endnote X3 recurrent crashes under OS X 10.5.8 Author: JasonR (Thomson Reuters) Date: 03-02-2010 04:56 PM Yes. Please send me some sample crash logs with as much detail about your computer set-up as you can.   />

Thomson Reuters:"Re: Endnote X3 Mac Snow Leopard Problem" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 6 Mar 2010 07:32:21 -0800
Subject: Re: Endnote X3 Mac Snow Leopard Problem Author: paulalbert (New User) Date: 03-06-2010 03:32 PM Try moving somewhere else your rdb directory in your *.data folder. You'll lose your groups, but it worked for me.   Paul

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