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Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription

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Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Fri, 3 Feb 2012 21:14:00 -0800
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: Leanne (Mentor) Date: 02-04-2012 05:13 AM  This isn't common.  I use the same combination, and don't have the issue.  Either there is something wrong with the installation (an older version is still lurking somewhere), the document may have a corruption (does it happen with any document, or just a specific document), you have tried to custom install way too many styles, or the moon is in the wrong phase.    Does another computer with endnote installed freeze with the document?  Have you walked around the computer three times, chanting  -- okay, just kidding. But have you unformated the document and select all (ctrl A) and then  unlinked any residual fields - (ctrl shift f9) to clean it up and then tried reformating?  (removed corrupted citations)   Have you tried contacting tech support?

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 4 Feb 2012 09:45:50 -0800
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: relink4 (New User) Date: 02-04-2012 05:45 PM Leanne wrote:  This isn't common.  I use the same combination, and don't have the issue.  Either there is something wrong with the installation (an older version is still lurking somewhere), the document may have a corruption (does it happen with any document, or just a specific document), you have tried to custom install way too many styles, or the moon is in the wrong phase.    Does another computer with endnote installed freeze with the document?  Have you walked around the computer three times, chanting  -- okay, just kidding. But have you unformated the document and select all (ctrl A) and then  unlinked any residual fields - (ctrl shift f9) to clean it up and then tried reformating?  (removed corrupted citations)   Have you tried contacting tech support? I am getting exactly the same problem when attempting to insert a citation using X5 and word 2010. I get the dialog box that word is busy. On cancelling or retrying the action, word then freezes indenfinitely and need to be closed. Grateful for any solutions. Thanks

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 6 Feb 2012 03:58:10 -0800
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: bkuropa (User) Date: 02-06-2012 11:58 AM If it helps, the error (or endnote) frequenly freezes when the reference accidentaly gets "eaten" by the Word2010 equation editor that it's sitting directly beside; this seems to throw everything for a loop.     (I'm guessing there's still security issues with CWYW..)

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Tue, 28 Feb 2012 09:46:43 -0800
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: ZikO (Regular) Date: 02-28-2012 05:46 PM I have exactly the same problem. I was just about to report it when I saw this thread. The only difference is I am using Word 2007. It looks like it is not Office or system problem but EndNOte itself!!!! I have installed EndNOte X5.0.1   What am I to do now?  I am still waiting for word 2007 response. It happens when I copy paste block of text which I believe contains EndNOte citations. It happned to me second time in two different documents. I don't believe it is office or system issue.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 1 Mar 2012 17:25:13 -0800
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: aaroncavanaugh2 (New User) Date: 03-02-2012 01:25 AM Hi,   I also have this problem with Word 2010 and Endnote 5.0.1 (Build 5774) on Windows 7. The machine is 64bit, but I am running 32bit office.   When I try and copy and paste text with a citation reference Endnote throws a server is busy error on the paste and Word freezes and I have to reboot to use Word again. It says press Switch to... to solve it but it doesn't work. So I press cancel and the message says caller was rejected by callee.   I tried turning off enable instant formating in the CWYW preferences but that didn't help.   Also I can trigger the error message by cutting something with a reference and then trying to undo that action in Word.   I just started using Endnote. This is the first paper I am trying to write with it. I downloaded the software from the website and bought a student CD and used that serial number in the downloaded version. I am a student.   So as a temporary fix can I make all the citations in my word doc no longer active links (aka convert the citations to plain text)?   Thanks. God Bless. Aaron.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 17 Mar 2012 05:47:09 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: ZikO (Regular) Date: 03-17-2012 12:47 PM I am not sure but I have perhaps found the way to eliminate the problem, perhaps partially only.   First of all, in EndNote X5, I turned on a function to open EndNote X5 when Word 2007 is executed. Secondly, before doing anything, I just make sure that the current files open in EndNote and in Word are  linked in terms of database in EndNote and and references in word.   If all these is done, then I think the problem may disappear. Don't take it as a ultimate solution but I hope it will work for you as well.   Regards

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 19 Mar 2012 17:51:30 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: bkuropa (Regular) Date: 03-20-2012 12:51 AM Product support has asked whether or not this can be reproduced in a new Word document with the sample library Thomson provides.  Has anyone tested whether this is the case?  I've been busy of late, but I hope to test this out eventually!   Bryan

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Tue, 3 Apr 2012 16:59:18 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: rjs (New User) Date: 04-04-2012 12:59 AM I'm having the exact same problem.  Word 2010 and EndNote X5.01.  Going back to my previous version.  Can't get any work done with my document freezing every 5 minutes.  Hope EndNote can fix this or they will lose at least one 14 year customer... me.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 4 Apr 2012 11:07:10 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: riathjr (New User) Date: 04-04-2012 07:07 PM I have a user that is having constant crashes with Endnote X5.0.1 and Word 2003 on Windows 7 64-bit. This user has both Word 2003 & Word 2007 installed (and completely switching past Word 2003 is out of the question...). But he's finding Endnote to be completely unusable at the moment.   At least up until this week, it had been working fine. I'm not sure what happened, but now Endnote locks Word up pretty regularly and if autorecover doesn't recover the files, the user can lose lots of work. (I have suggested saving more often, but it's hard to change old habits.)   The user is already pretty grumpy about even having to be on X5, as his XP computer had Ofrfice 2003 and EndNote 8 and "worked great for years". I only recently (Decemberish?) convinced him to go to EndNote X5 as he had been having lots of trouble with EndNote 8, Word 2003/7 & Windows 7 64-bit. Is there anything I can do to make EndNote X5 more stable? Is this a problem that TR is aware of and working on?   (Also, as a side-note, I managed to type my username wrong... is it possible to change it to 'raithjr' rather than 'riathjr'? My name being spelled wrong isn't a bit deal, but I couldn't find a way to change it on my own (or delete and recreate the account on my own)).   Thanks in advance...

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 4 Apr 2012 11:51:18 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: Leanne (Mentor) Date: 04-04-2012 07:51 PM I suspect the problem has to do with Endnote not knowing which Word program it is linked with at any one time, and if trying to access the wrong one, and it either isn't open, or can't be opened, or is "busy" or something in that vein, things hang up.  I suggest that you go straight to tech support and see if they can work with you to solve the problem.  There are too many parameters for us other users to even start helping with.   http://www.endnote.com/support/entechform.asp  and you can either phone (my recommendation) or submit via the web.    -- on a side note, Endnote8 was a horrible version! Even I skipped that one.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 12 Apr 2012 22:41:29 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: aaroncavanaugh2 (New User) Date: 04-13-2012 06:41 AM Hi All,   I started just saving my Word docs as plain text "via the endnote option 'convert citations and bibliography' in CWYW" anytime there started being lag when saving. This saves a new doc which I rename as (draft 2, or whatever the draft is I am working on). Then I open that saved plain text draft and keep on working. This solution works for me. This is not how EndNote is supposed to work, but it actually works out pretty well for me.   BTW it was happening in new docs or old docs whenever there was too many references from multiple sources. There would start to be a lag and then eventually would freeze up (as per initial post). Thanks. God Bless.   Aaron.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Fri, 13 Apr 2012 07:32:39 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: riathjr (Visitor) Date: 04-13-2012 03:32 PM I eventually heard back from TR support on this issue. Their response (in essence): Don't copy/paste formatted citations. When working with your document, work on it in the unformatted manner, then format when you want to see it at the end.   As a side-note to that, since changing my user's settings to "Open EndNote when Word Opens" as well as "Close EndNote when Word Closes", I haven't heard from him. I highly recommend anyone with EndNote crashing set these settings to see if the stability of the software improves for them as well.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 14 Apr 2012 05:10:18 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: ZikO (Enthusiast) Date: 04-14-2012 01:10 PM On top od these, have you tried to work with separate documents and then merge them in one? I am working to finish my Thesis now, which is in separate documents. I've just tried to insert all of them in one master document. Well, I don't recommend it. In my case, this is a 100% crash every time.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 14 Apr 2012 14:44:40 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: CrazyGecko (Guru) Date: 04-14-2012 10:44 PM ZikO wrote:    I am working to finish my Thesis now, which is in separate documents. I've just tried to insert all of them in one master document. Well, I don't recommend it. In my case, this is a 100% crash every time.   To clarify your process, were the citations already formatted before inserting them in the master doc?  Or did you unformatting the citations for each separate document first; merged the documents into one; then formatted the citations in the master doc?   If you did the former and experienced a crash, have you tried the latter?

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 15 Apr 2012 17:20:20 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: jlamarca (Contributor) Date: 04-16-2012 01:20 AM This is becoming a nightmare - I'm working on a very large document (for my dissertation) and I periodically have the exact same problem described by the OP. I'm also running the latest version of EndNote X5 with Word 2010 on a Windows 7 machine. This afternoon, EndNote has suddenly decided to start crashing on me and now I can't work on my document without that happening.   After reading this thread, I've noticed a few things:   1. I had opened up a second Word document and used the Equation Editor - the problem seemed to start in my original document shortly after that.   2. The problem now occurs every time after I cut a sentence that contains a formatted citation and then try to paste it in a different location. The crash occurs when I try to paste the sentence. At that point, I receive and error message in Word that states,   "The action cannot be completed because the "XXXX.docx" program is busy. Choose "Switch To" and correct the problem."    3. Clicking "Switch To" then results in an even more useless message - this one appears to be generated by EndNote, "Call was rejected by callee."   The only way to shut down Word is by using the Task Manager.   I've used EndNote for several years and this is now getting very frustrating. Any ideas?

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 16 Apr 2012 13:43:10 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: jlamarca (Contributor) Date: 04-16-2012 09:42 PM This is definitely a bug in the program. By following the directions provided by riathjr, listed above, to changer the user settings (Tools > CWYW > Format Bibliography then go to the "Instant Formatting" tab, click on "Turn Off"). After that, I shut down EndNote, reopen it, then follow the same procedure except that I now click on "Turn On"). EndNote will then work with MS Word for quite some time before everything freezes up again.   Hope this help but this is definitely a bug that I can replicate on my computer.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 16 Apr 2012 14:14:58 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: CrazyGecko (Guru) Date: 04-16-2012 10:14 PM jlamarca wrote: .... I'm also running the latest version of EndNote X5 with Word 2010 on a Windows 7 machine.....      Are you running X5 with the issued patch which upgrades the program to X5.0.1? (Read info and download at EndNote support site: http://www.endnote.com/support/ENX501_WinMac_updater.asp)   Also suggest notifying Tech Support: http://www.endnote.com/support/entechform.asp

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Tue, 17 Apr 2012 07:38:52 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: nsymons (New User) Date: 04-17-2012 03:38 PM I am also getting this problem.   Win XP 32 bit Endnote X5.01 Word 2010   Crashing word docs when trying to copy/paste sections of text with formatted citations in them. I have also started using unformatted citations for editing but am about to start compiling my thesis from multiple docs and am very nervous.   IMO it is completly unacceptable for TR to shrug their shoulders about this highly replicable bug that is affecting multiple types of systems. Sort it out TR, and while your at it deal with the ridiculous inability to use the back function in word when citations are moved.   I note that Mendelay are about to produce a new version that does exactly this so I may have to move there. Large companies like TR think they don't need to provide support as their site licences will just keep renewing. They need to wake up to the fact that there are alternatives to their buggy and non-intuative program that is still stuck in about 1995.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Tue, 17 Apr 2012 09:16:40 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: riathjr (Visitor) Date: 04-17-2012 05:16 PM Have you guys tried the option "Open EndNote when Word opens?" That seems to have fixed the problem for my user, though "fixed" and "not hearing from him in a while" aren't always 100% synonymous...

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Tue, 24 Apr 2012 09:46:53 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: fleisck (New User) Date: 04-24-2012 05:46 PM Hello,   Same problem here. Windows XP, Office 2010, Endnot 5.0.1 Bld 5774. Using the Start/Stop Endnote section does not help. I can reproduce the issue by   a) Copying references from one document to another (works mostly, but sporadically freezes word)   b) Include a reference within a figure caption, while the figure and its caption are kept in a frame. This normally works well. However everytime I move the frame to a different page (either dragging or copy paste) I trigger the freeze. If I delete the reference, then move the frame and then include the reference again all works fine.   Hope this helps to find the root of the problem Ciao

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 25 Apr 2012 03:47:01 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: nsymons (Visitor) Date: 04-25-2012 11:46 AM I don't have this problem on my home computer using the same word files but running Word 2007 and Endnote 5.01.   This problem seems isolated to Word 2010 as far as I can see.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 28 Apr 2012 20:05:03 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: jlamarca (Contributor) Date: 04-29-2012 04:04 AM I continue to have this problem and it's driving me nuts. I'm able to temporarily get around it by the instructions I posted above but it is completely unacceptable for this problem to be ignored. It is definitely a bug.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 2 May 2012 14:43:04 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: brcournoyer (New User) Date: 05-02-2012 10:42 PM Same problem. Win 7 -- Word 2010  --  EndNote X5.01  Routinely freezes when attempting to do routine bibliographic tasks.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 9 May 2012 10:26:33 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: ZikO (Enthusiast) Date: 05-09-2012 06:26 PM   CrazyGecko wrote: ZikO wrote:    I am working to finish my Thesis now, which is in separate documents. I've just tried to insert all of them in one master document. Well, I don't recommend it. In my case, this is a 100% crash every time.     To clarify your process and the crash occurrence, were the citations already formatted in each document before combining them into the master doc?  Or did you unformat the citations for each separate document first; merged the documents into one; then formatted the citations in the master doc?   If you did the former and experienced a crash, have you tried the latter?   Hi CrazyGrecko   Thanks for your answer.   I asked Technical Team for an advice and they told me to unformat citations and then copy block of texts into a new document. I have to admit the problem eventually disappeared. Now, I practically work on unformatted citations and turn them on only if I need to check citations in their final form or just before exporting / printing. I have also unticked two options regarding turning on auomatic format citations for all new documents. It is just safer and easier.   However, it is IMHO still sort of bug that has to be fixed, because EndNote crashes even though when two documents are linked to the same EndNote database. Somtimes when I forget and copy / paste a small block that contains fotmatted citation, EndNote also ocassionally crashes. At least workaround has been found and now I am not so much stressed as before :)   Regards

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 9 May 2012 14:22:44 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: CrazyGecko (Guru) Date: 05-09-2012 10:22 PM ZikO wrote:   CrazyGecko wrote: ZikO wrote:    I am working to finish my Thesis now, which is in separate documents. I've just tried to insert all of them in one master document. Well, I don't recommend it. In my case, this is a 100% crash every time.     To clarify your process and the crash occurrence, were the citations already formatted in each document before combining them into the master doc?  Or did you unformat the citations for each separate document first; merged the documents into one; then formatted the citations in the master doc?   If you did the former and experienced a crash, have you tried the latter?   Hi CrazyGrecko   Thanks for your answer.   I asked Technical Team for an advice and they told me to unformat citations and then copy block of texts into a new document. I have to admit the problem eventually disappeared. Now, I practically work on unformatted citations and turn them on only if I need to check citations in their final form or just before exporting / printing. I have also unticked two options regarding turning on auomatic format citations for all new documents. It is just safer and easier.....   Sorry that you have to "hobble" X5 by limiting use of CWYW but at least you've found a workaround.  I see you posted a response in sk0412 but didn't note if you applied the "clean-up" hidden field codes instructions sk0412 noted in the posting....or did tech support provide the info for checking whether your document has hidden field codes that should be removed?

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 10 May 2012 08:02:13 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: ZikO (Enthusiast) Date: 05-10-2012 04:02 PM Hi CrazyGrecko,   I did not provide any information on hidden field codes because I think it was not a problem. I don't know to be honest. Also, I don't recon technical support actually suggested cleaning up the document from hidden field codes but I need to come back to the mail from them. I don't even know what the hidden field codes are, to be honst :). I did not come across this term yet.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 12 May 2012 03:09:41 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: ZikO (Enthusiast) Date: 05-12-2012 11:09 AM Below is a copy of the letter I have received from Technical Support. I am sure it will be useful for everybody here.   Regards       ------------------------------ Beginning of the letter Thank you for your email with the detailed information.   First, it is not recommended to cut or copy and paste formatted references in the document directly as this may damage the field codes.   When you insert a reference into a document it first inserts a plain text temporary citation that looks like this {Steve, 2010 #21}. If you have instant formatting turned on, as soon as you insert this reference, Word then uses Microsoft's Field Code standard to create the code necessary for EndNote to dynamically work with the document. This code is hidden in the background of the document, behind the formatted reference you see. Cutting, coping and pasting, deleting or editing formatted citations and footnotes directly in the document will often result in orphaned pieces of the code which causes issues.   As copying/ cutting and pasting EndNote citations will cause damage to the field codes, it is always recommended to convert the document to unformatted citations and then proceed with copying/ cutting and pasting.   Steps below will assist you with merging chapters into one document in Word with a standalone bibliography and formatted citations:   Note: We strongly recommend saving a back up copy of all your Word files before following these steps   1. First, create a blank document for all the chapters to be placed in. 2. Open the first document to be merged and in Word go to the EndNote tab > "Convert Citations and Bibliography > Convert to Unformatted Citations" command. 3. Press [Ctrl]+A on the keyboard to highlight everything, press [Ctrl]+C to copy the highlighted text and then in the blank document [Ctrl]+V to paste. Note: Please follow the step 2 and 3 for all chapters. 4. Once you have pasted all the text into the blank document make sure you have all the libraries that contain the references open in EndNote and then in Word go to the EndNote tab > click on Update Citations and Bibliography.   This procedure should create a word file with one bibliography at the end.   If you want chapter bibliographies in addition to the master bibliography, you will need to do the following. This is the only option I can think of with the current functionality.   1. With the original copy of your chapter documents (the ones with field codes), click Unformat Citation(s) from the EndNote toolbar. This will revert the citations to their temporary format and remove the bibliography. 2. Merge all the unformatted document chapters into a master document. 3. In the master document, click on Format Bibliography from the EndNote toolbar. 4. When this is done, make a backup of this master document using the Save As option from the File menu. 5. Click on "Remove Field Codes" from the EndNote toolbar to make this copy of the master document plain text. 6. You can now copy the chapter bibliographies into this new master document from the copy of your chapter documents with the field codes removed.   Please refer the following knowldge base artcile for more information on chapter bibliographies:   http://help.thomson.com/default.asp?portalid=tsc&refid=TS_ENCWYWFAQ47   I hope this information helps! If the issue continues, please let us know. ------------------------------ End of the letter

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 26 May 2012 19:50:59 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: jlamarca (Contributor) Date: 05-27-2012 03:50 AM The above "solution" is absolutely unacceptable. The one I posted earlier is much easier as a workaround this BUG that Thomson Reuters is apparently refusing to fix. I've just wasted more time dealing with this situation again. Has anyone tried another citation manager that not only works but was also designed by a company that fixes BUGS in a timely manner?

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 28 May 2012 01:43:49 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: ZikO (Enthusiast) Date: 05-28-2012 09:43 AM Hi,   The solution above works. I know it is not ideal one but it saved my time. I provided it here because I know most people have similar problem. You did not provide link to your the one you mentioned. Would you like to do so, please?   Regarding another software, the comparison of them is provided here. I used to use Mendeley and Zetero. They are good. I still have Mendeley because you can make your online database. It is great if you have constant access to papers (for instance student or researcher in any university). Therefore, the disadvantage is that you lose access to your papers once you are no longer entitled to read papers in popular databases because ionline Mendeley keeps only links or DOIs numbers. I also test LaTeX and BibTeX but there is nothing better than EndNote to quickly build your database important details from online databases. There is also citation style that converts EndNote database into BibTeX.   I hope it'll help.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 7 Jun 2012 01:37:10 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: madeyedhl (Visitor) Date: 06-07-2012 09:37 AM I have a little different, less severe, yet irritating problem.    I run Endnote X5 and Word 2007   When I use CWYW by pressing Alt-2, Word starts to add reference and then sort of freezes at Assigning hyperlink status and Endnote gets Server not responding. I have to click switch or retry to finish assigning hyperlinks. It doesn't matter which one I click. I have about 150 reference in my word document. Is that why it is getting this message? Because it is too much maybe? If I click then the problem is solved, but I don't like to click the server not responding everytime I add reference. This doesn't happen to other documents with less references.    Thanks for the help in advance!

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 7 Jun 2012 12:23:49 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: Jason (Moderator) Date: 06-07-2012 08:23 PM Try following the steps found in this article:   http://help.thomson.com/default.asp?portalid=TSC&article=121320   Jason Berman Technical Sup Rep RS Thomson Reuters   Phone: +1 800-336-4474 thomsonreuters.com

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 18 Jul 2012 08:23:36 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: jlamarca (Contributor) Date: 07-18-2012 04:23 PM The steps you provided are unaccetable. Why won't Thomson FIX THE BUGS IN THEIR PROGRAM? I just received a notice yesterday about the annual upgrade to a new version - EndNote X6. Will that fix this bug? Also, how many new bugs are in it that Thomson will ignore until next year when EndNote X7 is offered for sale?

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 18 Jul 2012 09:16:36 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: Jason (Moderator) Date: 07-18-2012 05:16 PM We apologize for any inconvenience this may have caused you. The steps indicated turn off the hyperlink between in-text citations and the reference list. Doing this improves performance issues that some EndNote X5 users have reported with certain documents in Word 2010. These issues have been investigated by the Development Team. When EndNote X6 is released, you can certainly see if the free 30 day Demo improves performance for you.   Jason Berman Technical Sup Rep RS Thomson Reuters   Phone: +1 800-336-4474 thomsonreuters.com

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 23 Jul 2012 12:29:46 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: judicial85 (Visitor) Date: 07-23-2012 08:29 PM Thank you for your reply.  Has the development team specifically addressed the issue in the X6 project?  For software that is designed to work with Word 2010, it hardly seems fair to the user to try sell them a new expensive program if the frustrating bugs in previous versions have not been addressed.  I certainly empathize with jlamarca on this issue! Is there a way to get an answer out of the developers at this point?  Has a patch been considered for X5?  After all, having only the one option of disabling a major feature of the software would be as good an excuse as any to distribute one.  What is the best contact number for additional information along the lines of this post? Thanks again for offering suggestions.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 2 Aug 2012 13:33:46 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: jlamarca (Contributor) Date: 08-02-2012 09:33 PM I am on the phone with EndNote tech support right now trying to confirm if this bug has been fixed in X6. (It should have been addressed and fixed long ago in X5 and one shouldn't have purchase an upgrade just to get the program to function as intended). At the moment, the person on the phone cannot tell me if this problem has been addressed in X6. I'm not inclined to spend more money for a new buggy program if EndNote tech support can't tell me the bug was fixed in X6. Furthermore, the refusal of Thompson Reuters to fix the problem in X5 doesn't say much for their product.    I have just been told by tech support that they're going to have to look into this issue to see if it was addressed . . .

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Fri, 10 Aug 2012 12:31:36 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: medmunds (Moderator) Date: 08-10-2012 08:31 PM Hello - We are actively looking into this issue. Please note that this thread now has a mix of issues co-mingled so for clarification, we are looking into the copy/paste workflow that causes a crash/freeze. I ask that  people who have posted here contact me (send me a private message) so we can work with you directly. We haven't been able to reproduce this consistently in-house so any additional details you can offer is extremely helpful.    - Mathilda, the EndNote team

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Fri, 17 Aug 2012 13:17:16 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: medmunds (Moderator) Date: 08-17-2012 09:17 PM For those with the Copy Paste issue, we have a temporary workaround to offer until the issue is addressed. Within the Instant Formatting Settings, turn off the "Check for Citation Updates" option. This will enable you to leave Instant Formatting on but will require you to conduct a final Citation Update before distributing the document to make sure order changes, removals, etc... are updated.     - Mathilda, the EndNote team

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Fri, 17 Aug 2012 13:42:56 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: riathjr (Visitor) Date: 08-17-2012 09:42 PM Thanks for the update Mathilda. I'll mention it to my user and hopefully it will help him. He's worked around the issue in part by not using formatted citations as he had previously done, but maybe he'll be a little happier with this.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 18 Aug 2012 23:11:16 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: Calo (New User) Date: 08-19-2012 07:11 AM I have the same or very similar problem. Using an Intel Core i5, 1.60 Ghz, 4 GB RAM, 64-bit Windows 7 Home Premium, EndNote x5.0.1 (build 5774), and with Word 2010.   As I understand it, then, there may be various solutions to the "server busy" and Word freezing problem, which to me seem to be related (with EndNote bugs), the main solutions seem to include: working with unformatted citations, as well as an unchecked link-in citations, and the less checked/active options used in EndNote the better?   In other words, check and activate options in EndNote only until absolutely necessary?   However, when that time comes and Word freezes again when we are finalizing papers... what are we to do then?   If the development/technical team is unable to "consistently" reproduce the problem... given the frequency and volume of the issue's occurrence... then the prospects of a "stable" solution truly doesn't look promising.   Please know that I just recently purchased an upgrade to x5 and that, as I am sure others will concur, we truly hope that this critical issue be resolved promptly and, or, TR should start considering refunding those of us who purchased this faulty product for which a reasonably satisfying solution is not being provided.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 20 Aug 2012 06:46:06 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: medmunds (Moderator) Date: 08-20-2012 02:46 PM To confirm, we've identified a single setting workaround which is to uncheck the "Check for Changed Citations" setting in the Instant Formatting preferences. You should be able to untick this option alone and the issue will be avoided.  This issue is on the list to address in our Fall update.    - Mathilda, the EndNote team

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 20 Aug 2012 17:13:56 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: riathjr (Visitor) Date: 08-21-2012 01:13 AM "This issue is on the list to address in our Fall update."   Does that mean a patch for EndNote X5, or will that only be available in X6 or 7 or whatever?   Thanks.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 27 Aug 2012 07:01:16 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: JoergDE (New User) Date: 08-27-2012 03:01 PM " This issue is on the list to address in our Fall update." (by EnNote TeamMember Mathilda)   I've installed the new X6 version on my WIN7 32bit machine with Office/Word2010. And I can assure you that you did not address the issue properly in the new version. So there is all this fancy stuff like "Rating" but then it is still lacking its basic functionallity. The proposed work around seems to work. However, it took me far too much time ot realize that when I change the settings as proposed through Endnote and after that Word crashes (which it did far too often), the new settings are lost. Thus for all who try the work around: make sure you change the settings according to the suggestions, then save your open document without any other changes, close Word and Endnote (if that is not already coupled with closing Word). Then you might re-open your file and start editing.   BTW: In case of a Word-crash through a server overload (before taking the above mentioned measures) you can close endnote as soon as Word gets stucked, however, if you open the Windows Task Manager you will discover, that there is still an "endnote" process running. This prevents you from beeing able to reopen endnote. Just shut up the process and the Endnote restart works.   So, Endnote team: Please come up with a solution ASAP! Best Joerg

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 29 Aug 2012 10:44:26 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: ldwt (New User) Date: 08-29-2012 06:44 PM *** WARNING ALL ****   *** NOT FIXED IN X6 ***   Not worth upgrading until they fix.   ldwt

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 29 Aug 2012 10:46:46 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: ldwt (New User) Date: 08-29-2012 06:46 PM *** !!! WARNING TO ALL !!! ****   *** NOT FIXED IN X6 ***   Not worth upgrading until they fix this problem.   ldwt

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Wed, 29 Aug 2012 11:20:56 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: medmunds (Moderator) Date: 08-29-2012 07:20 PM The Fall update I was referring to is for EndNote X6 specifically. For all versions, the current recommendation to unselect the "Check for Citation Updates" option in the Instant Formatting Preference should help prevent the freeze.    - Mathilda, the EndNote team

Thomson Reuters:"Re: X5 citation text spaces problems" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Fri, 31 Aug 2012 06:14:26 -0700
Subject: Re: X5 citation text spaces problems Author: Leanne (Mentor) Date: 08-31-2012 02:14 PM Can you attach the output style? It seems odd that the space is "random", as it occurs in the first and third citation set and not the 2nd and 4th?  If you unformat, what do the unformated curley bracketed versions look like in the document.  Are those that it happens to, the second time the ref is cited in the document?  Just trying to find the thing that tracks with the space?    everton wrote:   Help ! I tried to solve this problem but every time it comes again. As I insert the citation program for default generate these spaces inside text:   ˜`Trifluoracético (TFA) para análises em espectrometira de massas (LARSEN et al., 2006 ). Na área biomédica tem aplicabilidade na confecção de implantes dentários (ALBREKTSSON, 1985;  BRANEMARK, 1983), telas, placas e parafusos maxilofaciais em próteses ortopédicas (SOLAR; POLLACK; KOROSTO, 1979 ;  WITT; SWANN, 1991 ) e próteses cardiovasculares (CHOUDHARY; HABERSTROH; WEBSTER, 2007).˜˜  What could I do to solve this? Everton da Rosa

Thomson Reuters:"Re: X5 citation text spaces problems" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 1 Sep 2012 06:29:16 -0700
Subject: Re: X5 citation text spaces problems Author: everton (Visitor) Date: 09-01-2012 02:29 PM Hi Leanne! *Yes as you told, not all citations have wrong spaces. When I use unformated bracketed version it does not correct the spaces.  ˜˜Trifluoracético (TFA) para análises em espectrometria de massas {Larsen, 2006  #794}.Na área biomédica tem aplicabilidade na confecção de implantes dentários {Branemark, 1983 #714;Albrektsson, 1985 #692;Albrektsson, 1985 #692}, telas, placas e parafusos maxilofaciais em próteses ortopédicas{Solar,  1979  #838;Witt, 1991  #870}e próteses cardiovasculares {Choudhary, 2007 #729;Choudhary, 2007 #729}. ˜˜   When I update citations look what happens : Trifluoracético (TFA) para análises em espectrometria de massas {Larsen, 2006  #794}.Na área biomédica tem aplicabilidade na confecção de implantes dentários (ALBREKTSSON, 1985;  BRANEMARK, 1983), telas, placas e parafusos maxilofaciais em próteses ortopédicas{Solar,  1979  #838;Witt, 1991  #870}e próteses cardiovasculares (CHOUDHARY; HABERSTROH; WEBSTER, 2007).   -People from  Endnote representative at São Paulo told me to do this: output style-edit citation template -save . but it does not function as well. *No problems at the second time ref is cited.   it is time consuming and boring. There would have a way where we could correct directly on text citation? Thanks for your help! Everton

Thomson Reuters:"Re: X5 citation text spaces problems" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 1 Sep 2012 10:58:16 -0700
Subject: Re: X5 citation text spaces problems Author: Leanne (Mentor) Date: 09-01-2012 06:58 PM If you attach your style I can look at it and correct the error, if I can find it.  and then save as to a new name and use the newly named style in the manuscript.  If you try to change the formatted refs, the error will just recur when they get updated.  You need to fix the source of the problem not the resulting error.

Thomson Reuters:"Re: X5 Cite While You Write floating window not appearing in Microsoft Word 2011 for Mac" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sat, 1 Sep 2012 17:58:06 -0700
Subject: Re: X5 Cite While You Write floating window not appearing in Microsoft Word 2011 for Mac Author: Leanne (Mentor) Date: 09-02-2012 01:57 AM You can only have one or the other in the Windows version.  Not sure in the mac version?

Thomson Reuters:"Re: X5 citation text spaces problems" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 2 Sep 2012 07:34:56 -0700
Subject: Re: X5 citation text spaces problems Author: everton (Visitor) Date: 09-02-2012 03:34 PM Hi Leanne! The output style is : ABNT_autor_data.ens   ABNT is Associação Brasileira de Normas Técnicas      You can download the Style  ABNT at Pic Informática. To access use: Login: download Senha(password): picinfo   Tutorial de instalação: http://www.youtube.com/watch?v=_eCqrTY5j6c&feature=player_embedded   www.picinfo.com.br  Thanks! Everton

Thomson Reuters:"Re: X5 citation text spaces problems" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 3 Sep 2012 05:32:06 -0700
Subject: Re: X5 citation text spaces problems Author: parabuthus (Frequent Contributor) Date: 09-03-2012 01:31 PM Strange spaces and/or line breaks in citations or bibliography may sometimes be caused by spaces and/or line breaks in the reference itself in your library. If the style is OK, you should check that there are no spaces (or linebreaks) after author name, title etc. Unwanted spaces are often difficult to see, you need to click after the text in the field to see if there is an unwanted space.   Best wishes   Jan Ove

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 3 Sep 2012 07:18:36 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: JEsj (New User) Date: 09-03-2012 03:18 PM Mathilda, this is not true. Un-Checking for citation changes does not fix anything at all. Isn't that a lousy program where you cannot even copy (! not even cutting) and past a footnote in Word without freezing it? Joh

Thomson Reuters:"Re: X5 citation text spaces problems" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 3 Sep 2012 13:16:46 -0700
Subject: Re: X5 citation text spaces problems Author: everton (Visitor) Date: 09-03-2012 09:16 PM Jan  Thanks a lot . I am very happy to solve this problem, I`ve been trying a lot of solutions and a simple observation solve the question.Everton

Thomson Reuters:"Re: X5 citation text spaces problems" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Mon, 3 Sep 2012 13:56:36 -0700
Subject: Re: X5 citation text spaces problems Author: Leanne (Mentor) Date: 09-03-2012 09:56 PM Distinguishing between an error in the style and errors in the records themselves, is most easily resolved by reformatting the manuscript with APA or Cell and see if the problem pursuits (which would suggest it is the library records, rather than the style itself.  have you tried that.  I did look at the style downloaded as you suggested) and don't see a problem with 1st or 2nd references.  I entered a space after the year, and it affected both the first time cited and the subsequent citations.  But maybe I haven't tried the right combinations of author numbers to trigger it.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 6 Sep 2012 07:32:26 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: medmunds (Moderator) Date: 09-06-2012 03:32 PM Joh,   This workaround has addressed the issue for many people. If it is not addressing it for you, please contact technical support. It may be specific to dealing with footnotes, as opposed to in-text citations.    - Mathilda, the EndNote team

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Thu, 6 Sep 2012 10:39:16 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: Leanne (Mentor) Date: 09-06-2012 06:39 PM I had a temporary problem with X5 and Word 2010.  When I uninstalled "send to bluetooth" the problem was completely solved.  See this thread here or search the endnote forums for "bluetooth"

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Fri, 7 Sep 2012 02:44:36 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: JEsj (New User) Date: 09-07-2012 10:44 AM Mathilda, I can confirm that this is not confined to footnotes, which I used merely as an example of simple everyday wordprocessor operations. It happens with everything you place into a document that has Endnote citations formated. It seems that there are only 2 solutions (both of which are bothersome and undesirable): 1. to turn citation formatting off, so you have to live with the braces and no generated bibliography. Then you can move bits and pieces of the same or another document without crashing Word or Endnote. 2. to work with very small documents only (I have not tested this one). I do not count as a solution at all to copy the text without citations and to enter the citations afresh. The best solution, however, would be if Endnote could finally get their act together and fix this programming error. Hoping for the best J

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Fri, 14 Sep 2012 04:30:56 -0700
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: michaelben (New User) Date: 09-14-2012 12:30 PM I don't have such type of unusual issue.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 3 Feb 2013 03:50:22 -0800
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: WP (New User) Date: 02-03-2013 11:50 AM Still having a problem with this despite trying the fix suggested.   Can someone advise ASAP!

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 3 Feb 2013 03:52:30 -0800
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: WP (New User) Date: 02-03-2013 11:52 AM Should have added, "the problem" is word crashing when copy/cut and pasting text with references in.   I've tried unchecking the automatic updates of references and the options of convert to-and-from unformatted references is obviously pointless if you are making iterative changes to a large document.

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted: Sun, 3 Feb 2013 07:52:32 -0800
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: Leanne (Mentor) Date: 02-03-2013 03:52 PM This is a very long thread now, and not sure if this has been suggested.  I too have had a few crashes with Word2010 and Endnote and not sure what is causing them.  In the past I cut and paste formated sections of the text all the time, so am surprised that this is now an issue.  I wonder if there are corrupted refs and if going thru the unformat citations, removed all field codes and then reformating the document, might fix the problem with the document. (and I still aways turn off  the html linking to the ref list, until the very end, if I want it at all, as it does significantly implact speed, in a long document with many refs).  It might be associated, in my case with a document being opened at various times in Word 2003, Word 2007 and/or Word 2010, and maybe the different versions of word are slightly different in how the field information is stored?  Grasping at straws here.    To clean the codes, try the instructions in the link here. (While the "problem is different, the solution is the same.)

Thomson Reuters:"Re: X5 CWYW Causing Word 2010 to Freeze" - 1 New Post - Community Subscription
Author: Community Mailer    Posted:
Subject: Re: X5 CWYW Causing Word 2010 to Freeze Author: saratoga (New User) Date: 06-17-2013 10:00 PM medmunds wrote: The Fall update I was referring to is for EndNote X6 specifically. For all versions, the current recommendation to unselect the "Check for Citation Updates" option in the Instant Formatting Preference should help prevent the freeze.    - Mathilda, the EndNote team   This fixes nothing for me.  Endnote is still unusable.   I am not using footnotes.     Is this going to be fixed or is the recommendation to check out Zotero (which I hear is fantastic)?

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